KENNEDY FOSTER
Southfield,MI
Summary
Customer service professional with a strong administrative background of multitasking and organizational skills. In addition to working with deadlines and meeting goals, great networking skills and managerial experience.
Overview
10
10
years of professional experience
Work History
Office Assistant/Customer Service Representative
Seventy Eight Graphics
Warren, MI
04.2020 - Current
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Developed correspondence letters, memos and emails.
- Interacted with customers by phone, email or in-person to provide information.
- Managed Production of 15+ orders weekly.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Shop Manager/Clientele Coordinator
Detroit Ink Spot
Detroit, MI
07.2021 - 02.2022
- Managed all client contact and support.
- Created employee schedules to align coverage with forecasted demands
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Managed bookkeeping, expenses and other financial aspects of business with Excel and Microsoft Systems.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
Assembly Line Production Worker
Ford Automotive
Dearborn, MI
02.2020 - 07.2021
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
- Continuously checked products for quality assurance according to strict guidelines.
Receptionist
Elegant Nail Salon
Kalamazoo, MI
09.2017 - 02.2020
- Providing positive overall customer experience
- Scheduling of and procurement of payment for services.
- Managed over 40 customer calls daily and increased shop morale.
Manager•Shift Leader
Blaze Pizza
Kalamazoo, MI
05.2017 - 02.2020
- Provide customer service, knowledge of events, promotions and ensure that Blaze’s “GREAT” standards are met
- Maintain open communication with staff to ensure all expectations are thoroughly met
- Responsible for closing and securing location, including resolution of any janitorial issues
- Balance financials at shift end to provide necessary information for next shift.
- Resolved problems, improved operations and provided exceptional service
Education
Proficient in Microsoft Word - Mathematics and English Language Arts
Western Michigan University
Skills
- Excellent Communication
- Analytical and Critical Thinking
- Multitasking Abilities
- Attention to Detail
- Analytical and Critical Thinking
- Policy Development and Enforcement
- Records Organization and Management
- Computer Proficiency
- Data Entry and Database Software
- Delivery Coordination
Timeline
Shop Manager/Clientele Coordinator
Detroit Ink Spot
07.2021 - 02.2022
Office Assistant/Customer Service Representative
Seventy Eight Graphics
04.2020 - Current
Assembly Line Production Worker
Ford Automotive
02.2020 - 07.2021
Receptionist
Elegant Nail Salon
09.2017 - 02.2020
Manager•Shift Leader
Blaze Pizza
05.2017 - 02.2020
Proficient in Microsoft Word - Mathematics and English Language Arts
Western Michigan University
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