Gala Elkins
Southern Pines,NC
Summary
Results-driven Customer Service Specialist experienced in enhancing customer retention through exceptional service and attention to detail. Trained teams and optimized operations, creating a positive atmosphere while driving sales through effective product upselling.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
Lock 4. Coffeehouse. Destiny Schadd
2022.11 - 2025.03
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Waitress Supervisor
Bluebell Diner
2022.10 - 2023.12
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Bakery Manager
Home+Brew by MisDiy
2020.05 - 2022.10
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
Tanning Consultant
Paradise Nails and Tanning,Kathy Eddleblute
2020.01 - 2022.09
- Maintained cleanliness of tanning beds and rooms after each use, ensuring a hygienic environment for clients.
- Educated clients on health and safety of tanning facilities and procedures.
- Resolved customer complaints and issues professionally, enhancing client satisfaction and loyalty.
- Educated clients on health and safety practices related to tanning facilities and procedures, promoting safe tanning habits.
Education
High School Diploma -
Elkins View
McConnelsville, OHSkills
- Beverage preparation
- Sanitation practices
- Sales techniques
- Customer service
- Customer engagement
- Cash handling
- Attention to detail
Timeline
Barista Shift Supervisor
Lock 4. Coffeehouse. Destiny Schadd
2022.11 - 2025.03
Waitress Supervisor
Bluebell Diner
2022.10 - 2023.12
Bakery Manager
Home+Brew by MisDiy
2020.05 - 2022.10
Tanning Consultant
Paradise Nails and Tanning,Kathy Eddleblute
2020.01 - 2022.09
High School Diploma -
Elkins View