Summary
Overview
Work History
Education
Skills
Timeline
Generic
GALA PORTER

GALA PORTER

Cache,OK

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Restaurant and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Server

Burgess Grill
05.2016 - 11.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Manager

Made In N.Y
06.2013 - 05.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

High School Diploma -

Aledo High School
Aledo, TX
05.1998

Skills

  • Suggestive Selling
  • Anticipating Guest Needs
  • Special Dietary Requirements
  • Utensil Cleaning
  • Guest Relations Management
  • Servsafe Certified
  • Customer Service and Rapport
  • Ability to Lift 30 Pounds
  • Food Sales and Promotion
  • Guest Seating
  • Warm and Friendly
  • Order Accuracy and Delivery
  • Adaptable and Flexible
  • Check Payment Processing
  • Billing and Payment Processing
  • Item Promotion
  • Performance Improvement
  • Operational Efficiency and Safety
  • Price Memorization
  • Menu Memorization
  • Guest Satisfaction
  • Patron Rapport
  • Menu Presentation
  • Special Requests and Substitutions
  • Sales Techniques
  • Menu Item Recommendation
  • Workflow Coordination
  • Conflict and Complaint Resolution
  • Hospitality Service Expertise
  • Transactions and Cash Handling
  • Cool Under Pressure
  • Ordering Procedures
  • Pos Operation
  • Sales Expertise
  • Taking Reservations
  • Process Monitoring
  • Specials Promotion
  • Communications Protocols
  • Natural Leadership
  • Beverage Preparation
  • Greeting and Seating Guests
  • Corrective Actions
  • Identification Requirements
  • Managing Extras
  • Order Accuracy
  • Cash Register Operations
  • Quality Control
  • Patron Experiences
  • Courteous Phone Demeanor
  • Service Prioritization

Timeline

Server

Burgess Grill
05.2016 - 11.2020

Manager

Made In N.Y
06.2013 - 05.2016

High School Diploma -

Aledo High School
GALA PORTER