Summary
Overview
Work History
Education
Skills
Timeline
Generic

Galborn Williams Hawkins

Panama,Cocle

Summary

Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.

Overview

5
5
years of professional experience

Work History

Front Desk Manager

Royal Caribbean International
12.2018 - Current
  • Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
  • Streamlined check-in and check-out processes for a smoother guest experience.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Implemented policies and procedures to maintain compliance with brand standards and local regulations.
  • Increased repeat business by providing exceptional service and promptly handling guest feedback.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.

Education

High School Diploma -

Colegio Bolivariano
San Andres Isla
12.1990

Skills

  • Team Building and Supervision
  • Safety and Security Procedures
  • Customer Services delivery
  • Employee Training
  • Problem-Solving
  • Listening Skills
  • Effective Planning
  • Conflict Management

Timeline

Front Desk Manager

Royal Caribbean International
12.2018 - Current

High School Diploma -

Colegio Bolivariano

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Galborn Williams Hawkins