Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gale Daley

Summary

Experienced in patient engagement and advocacy, utilizing effective communication techniques to resolve concerns and enhance satisfaction. Track record of fostering positive relationships within healthcare settings. Knowledgeable Patient Ambassador skilled in facilitating patient communication, resolving concerns, and supporting healthcare teams effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, willing to take on added responsibilities to meet team goals. Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient

processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Classes that I have done online with compass group i completed the career ladder to patient service manager.

Overview

17
17
years of professional experience

Work History

Patient Ambassador

Compass Group
10.2020 - Current
  • Build relationship with patients and staff to help with there food service needs.
  • Talk about things that we could do to make there stay more comfortable.
  • Make sure that the staff is doing everything right to make sure that the patient is getting right tray and respect they desire.
  • Doing test trays to make sure that the food is at right temperature.
  • Taking surveys asking how they like the food the temperature and the way the tray passer was.
  • Managed patient complaints or concerns in a timely manner, working alongside healthcare providers to address issues and implement necessary changes.

Customer Service

Henerys Hot Dogs
12.2019 - 10.2020
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Verified compliance with all sanitation and safety requirements.
  • Uphold food safety standards at all times.

Printer

Earl Ad Inc
01.2016 - 12.2019
  • Ability to do office skills, keeping inventory, ordering making sure everything was paid and Payroll.

Manager

Dunkin Donuts
03.2008 - 01.2016
  • Schedule and payroll.
  • Training managers and workers.
  • Making orders keeping inventory.
  • Making sure that the store is running by dunkins standards.

Education

High School Diploma -

MORTON EAST
cicero, IL
06.2005

Skills

  • Professionalism and ethics
  • Patient confidentiality and data security
  • Communicating to patients and families
  • Calm and effective under pressure
  • Teamwork
  • Punctual and hardworking
  • Patient documentation
  • Resolving problems
  • Teamwork and collaboration
  • Time management
  • Reliability and dedication
  • Organizational skills
  • Self motivation
  • Active listening
  • Reliability
  • Team building

Timeline

Patient Ambassador

Compass Group
10.2020 - Current

Customer Service

Henerys Hot Dogs
12.2019 - 10.2020

Printer

Earl Ad Inc
01.2016 - 12.2019

Manager

Dunkin Donuts
03.2008 - 01.2016

High School Diploma -

MORTON EAST

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Gale Daley