Summary
Overview
Work History
Education
Skills
Timeline
Generic

Galen Delmoral

Vancouver,WA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Operations Manager

United Parcel Service
07.2019 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Championed safety protocols to maintain a secure working environment, reducing workplace injuries significantly.
  • Managed Labor relations: Contract knowledge, Grievance hearings.

Training Manager

United Parcel Service
11.2019 - 03.2021
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
  • Championed employee recognition programs, celebrating individual achievements and reinforcing the value of ongoing personal development.
  • Conducted orientation sessions and organized on-the-job training for new hires.

Project Manager

United Parcel Service
07.2019 - 09.2019
  • Planned, designed, and scheduled phases for large projects.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Operations Supervisor

United Parcel Service, UPS
01.2019 - 07.2019
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.

Operations Supervisor

United Parcel Service, UPS
02.2016 - 01.2019

Operations Coordinator

United Parcel Service, UPS
03.2015 - 01.2016
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Oversaw day-to-day operations of large teams across several sites.

Retention Supervisor

United Parcel Service, UPS
09.2014 - 03.2015
  • Reported regularly on department metrics, sharing insights with senior management for strategic planning purposes.
  • Elevated employee engagement levels through recognition programs, incentive schemes, and opportunities for career advancement within the department.
  • Increased employee retention rates by developing and implementing effective retention strategies.

Operations Supervisor

United Parcel Service, UPS
11.2013 - 09.2014
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

Education

No Degree - Business Management

Portland Community College
Portland, OR
06.2026

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Employee relations and conflict resolution
  • Planning and Implementation
  • Staff Training
  • Staff Management
  • Inventory Management
  • MS Office

Timeline

Training Manager

United Parcel Service
11.2019 - 03.2021

Operations Manager

United Parcel Service
07.2019 - Current

Project Manager

United Parcel Service
07.2019 - 09.2019

Operations Supervisor

United Parcel Service, UPS
01.2019 - 07.2019

Operations Supervisor

United Parcel Service, UPS
02.2016 - 01.2019

Operations Coordinator

United Parcel Service, UPS
03.2015 - 01.2016

Retention Supervisor

United Parcel Service, UPS
09.2014 - 03.2015

Operations Supervisor

United Parcel Service, UPS
11.2013 - 09.2014

No Degree - Business Management

Portland Community College

Similar Profiles

CREATE PROFILE
Galen Delmoral