Galilea Castellanos
Janesville,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I have a terrific history of meeting company needs with consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Registration Specialist
Mercy Health Hospital
Janesville, WI
12.2022 - Current
- Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
- Performed audits on patient accounts to ensure accuracy of demographic information and other data.
- Provided customer service support and advice on regulations and requirements regarding various registration programs.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Provided excellent customer service to patients and their families regarding registration process.
- Cross-trained other staff members on registration processes when needed.
- Followed established procedures while registering new patients into the system.
- Performed additional duties as assigned by management team.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Utilized multiple computer systems to access patient information, update records, verify insurance eligibility.
Ammunition Specialist
Army Reserve
Madison, WI
02.2021 - Current
- Observed all safety procedures when handling hazardous materials associated with munitions production processes.
- Maintained detailed records of all equipment issued to personnel in the unit.
- Completed documentation associated with receipt and transfer of ammunition.
- Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
- Developed and implemented procedures for maintaining inventory records.
- Ensured compliance with safety regulations related to the handling of weapons and ammunition.
- Managed and monitored ammunition supplies and other inventoried materials in storage.
Education
High School Diploma -
Craig High School
Janesville, WI06-2022
Skills
- Appointment Scheduling
- Documentation and Reporting
- Pre-Registration Documentation
- Interpersonal and Written Communication
- Client Relationships
- Patient Scheduling
- Problem-Solving
- File Maintenance
- Demographics Information
- Records Management
- Office Organization
- Works Well Under Pressure
- Team Collaboration
- Equipment Maintenance
- Safety Regulations
- Analytical Thinking
- Strong Work Ethic
- Clerical Support
- Data Entry
- Information Security
Languages
Spanish
Professional
Timeline
Registration Specialist
Mercy Health Hospital
12.2022 - Current
Ammunition Specialist
Army Reserve
02.2021 - Current
High School Diploma -
Craig High School
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