Summary
Overview
Work History
Education
Skills
Certification
Phone
Timeline
Generic

GALILEA CORTES

Indio,CA

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista

Terra Lago
11.2023 - 09.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

TEAM MEMBER

Panda Express
05.2022 - 06.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.

BARISTA

Dunkin Donuts
06.2020 - 11.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

CREW MEMBER

Andy's
01.2020 - 06.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Education

High School Diploma -

Indio High School
Indio, CA
06.2016

Associate of Arts - Culinary Arts

College of The Desert
Palm Desert, CA

Skills

Customer Service

Problem-Solving

Teamwork and Collaboration

Positive Attitude

Attention to Detail

Following Instructions

Cash Handling

Cleaning

Flexible Schedule

Workplace Safety

Decision-making capabilities

Money Handling

Organizing Work Stations

Bilingual
Problem-Solving Abilities
Communication Skills

Certification

  • TEAM MEMBER, Panda Express, Indio, CA, 05/2022, Present
  • MAINTENANCE/AID, United Families, Indio, CA, 11/2021, 04/2022
  • BARISTA, Dunkin Donuts, Indio, CA, 06/2020, 11/2020
  • CREW MEMBER, Andy's, Coachella, CA, 01/2020, 06/2020

Phone

  • (760) 892-4368, personal
  • 7603474741, personal

Timeline

Barista

Terra Lago
11.2023 - 09.2024

TEAM MEMBER

Panda Express
05.2022 - 06.2023

BARISTA

Dunkin Donuts
06.2020 - 11.2020

CREW MEMBER

Andy's
01.2020 - 06.2020

High School Diploma -

Indio High School

Associate of Arts - Culinary Arts

College of The Desert

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GALILEA CORTES