Galilea Mondragon
4165 E Hedges Ave, Fresno,CA
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Black Bear Diner. Proven ability to enhance guest satisfaction through effective communication and efficient table management. Adept in cash handling and maintaining cleanliness standards, consistently delivering a welcoming dining experience.
Overview
2
2
years of professional experience
Work History
Server
Black Bear Diner Rose Restaurants
3602 W Shaw Ave
08.2024 - 06.2026
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Maintained cleanliness and organization of dining area, promoting a welcoming environment.
- Assisted in training new servers on menu items and service protocols.
- Managed multiple tables efficiently during peak hours, ensuring prompt service for all guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with toast POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Restaurant Hostess
Black Bear Diner Rose Restaurants
3602 W Shaw Ave
08.2024 - 06.2026
- Welcomed guests with professionalism, ensuring positive first impressions.
- Managed reservations and seating arrangements to maximize efficiency during peak hours.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
High School Diploma -
Crescent View West
Fresno, CA06.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- Table bussing
- Guest seating
Timeline
Server
Black Bear Diner Rose Restaurants
08.2024 - 06.2026
Restaurant Hostess
Black Bear Diner Rose Restaurants
08.2024 - 06.2026
High School Diploma -
Crescent View West