Galilea Ortiz
Phoenix ,AZ
Summary
I accomplished enhancing customer experiences and streamlining operations, I applied organization and bilingual skills at Stires Chiropractic Center to elevate patient satisfaction and efficiency. My background in sales and reception has developed my ability to manage tasks effectively, achieving notable improvements in service delivery and operational workflow.
Overview
4
4
years of professional experience
Work History
Receptionist
Stires Chiropractic Center
13601 N 19th Ave, Suite 1 Phoenix, Az 85029
05.2023 - 12.2024
- Confirmed appointments, communicated with patients, and updated patient records.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with patients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Scheduled patients and helped them with their therapy as needed.
Sales Associate
Party City
4355 E Cactus Rd, Phoenix, Az 85032
04.2022 - 03.2023
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Sales Associate
Tjmaxx
4511 E Cactus Rd Phoenix, Az 85032
10.2020 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Processed financial transactions with precision, maintaining compliance with company policies.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Accelerated Learning Center
4105 E Shea Blvd Phoenix, Az 8502805.2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Scheduling
- Greeting and seating clients
- Document management
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Stires Chiropractic Center
05.2023 - 12.2024
Sales Associate
Party City
04.2022 - 03.2023
Sales Associate
Tjmaxx
10.2020 - 11.2021
High School Diploma -
Accelerated Learning Center