Galilea Villarreal
Everett,WA
Summary
Proven ability to thrive in high-pressure environments, as demonstrated at Azul Restaurant & Lounge, where I enhanced customer satisfaction and increased efficiency. Skilled in customer service and multitasking, I excel in team collaboration and effective time management, significantly contributing to workplace success without relying on numerical achievements.
Overview
5
5
years of professional experience
Work History
Host/Busser/Server/Expo
Azul Restaurant & Lounge
08.2022 - 02.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Fast Food Worker
McDonald's
08.2020 - 08.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Processed orders on POS system and accepted cash and charge payments.
Host
Fuente De Café
01.2020 - 07.2020
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bothell High School
Bothell, WA06.2022
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host/Busser/Server/Expo
Azul Restaurant & Lounge
08.2022 - 02.2025
Fast Food Worker
McDonald's
08.2020 - 08.2022
Host
Fuente De Café
01.2020 - 07.2020
Bothell High School
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