Gamal Okab

• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
• Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
• Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
• Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
• Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
• Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
• Collaborated with insurance companies to streamline claims process, reducing wait times for patients.
• Ensured safe working environment, adhering to strict health and safety guidelines.
• Expertise in pharmaceutical compounding techniques.

• Effectively resolved insurance rejections and other billing issues.
• Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
• Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
• Provided medication therapy management to patients using Outcomes and Mirixa.
• Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

• Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
• Provided friendly customer service at drop-off and pick-up counters.
• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.

Worked as a pharmaceutical sales representative, selling pharmaceutical products and devices to healthcare professionals.