Krystan Chatham
Colorado Springs,CO
Summary
With over 15 years of expertise in pharmaceutical customer service and a proven track record in pharmacy operations management, I have significantly enhanced operational efficiency at my current Walgreens Pharmacy. Organized professional offers experience in delivering quality healthcare services in compliance with regulations. Proven ability to successfully manage operations and personnel in a fast-paced environment.
Pharmacy operations professional known for high standards and focus on results. Experienced in managing pharmacy workflows, improving patient safety, and optimizing inventory. Valued for team collaboration and adaptability to changing needs. Skilled in regulatory compliance and process optimization, with reliable and flexible approach to achieving goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens Pharmacy
Colorado Springs
09.2024 - Current
- Managed scheduling of employees based on workload demands while ensuring coverage during peak times.
- Assisted with the hiring process of new technicians and support staff.
- Developed and implemented strategies to improve pharmacy operations, including workflow, staff training and customer service.
- Provided oversight of pharmacy personnel performance, conducting regular reviews and evaluating employee performance against established standards.
- Directed pharmacy operations to increase efficiency and minimize patient wait times.
Senior Certified Pharmacy Technician
Walgreens Pharmacy, US
US
07.2015 - Current
- Demonstrated ability to provide excellent customer service and communication skills with patients and healthcare professionals.
- Provided support to pharmacists in answering inquiries from patients regarding their medications and health-related issues.
- Maintained accurate records of patient medications and prescription files, ensuring compliance with HIPAA regulations.
- Maintained knowledge of current laws governing the practice of pharmacy technicians in the state.
- Received written prescription and refilled requests and verified that information is complete and accurate.
Pharmacy Operations Manager
Walgreens Pharmacy
Gulfport
03.2021 - 09.2024
- Managed scheduling of employees based on workload demands while ensuring coverage during peak times.
- Assisted with the hiring process of new technicians and support staff.
- Developed and implemented strategies to improve pharmacy operations, including workflow, staff training and customer service.
- Provided oversight of pharmacy personnel performance, conducting regular reviews and evaluating employee performance against established standards.
- Directed pharmacy operations to increase efficiency and minimize patient wait times.
Senior Certified Compounding Pharmacy Technician
Compound Pharmaceutical Technologies, Inc, US
US
03.2012 - 02.2016
- Knowledgeable about the proper storage requirements for compounding ingredients per USP guidelines.
- Mastered the use of aseptic technique in compounding and dispensing medications.
- Ability to manage multiple tasks efficiently while adhering to established deadlines.
- Proficient in the preparation of ointments, creams, lotions, suspensions, solutions, emulsions and other dosage forms.
- Experienced in operating laminar air flow hoods for preparing hazardous drugs safely.
- Demonstrated ability to accurately compound sterile and non-sterile products utilizing USP 795 and 797 standards.
Senior Certified Pharmacy Technician
Walgreens Pharmacy, US
US
10.2009 - 03.2012
- Maintained accurate records of patient medications and prescription files, ensuring compliance with HIPAA regulations.
- Provided support to pharmacists in answering inquiries from patients regarding their medications and health-related issues.
- Trained new personnel on proper techniques for receiving, stocking, retrieving and dispensing pharmaceuticals.
- Operated cash registers efficiently while processing payments from customers.
- Prepared labels for prescriptions accurately according to state law requirements.
- Maintained knowledge of current laws governing the practice of pharmacy technicians in the state.
- Worked collaboratively with other staff members to meet deadlines while providing quality care to patients.
Skills
- Over 15 Years of Pharmaceutical Customer Service
- Intercom Plus Electronic Prescription Software
- Prescription Insurance Billing
- Pharmaceutical Compounding
- Inventory Management
- Attention to Detail
- Employee Supervision
- Records Management
- Medication dispensing
- Workflow optimization
- Patient safety
- Training and mentoring
- Quality assurance
- Drug inventory management
Certification
- PTCB certified
- Colorado Pharmacy Tech Licence
- APHA Immunization certification
Timeline
Pharmacy Operations Manager
Walgreens Pharmacy
09.2024 - Current
Pharmacy Operations Manager
Walgreens Pharmacy
03.2021 - 09.2024
Senior Certified Pharmacy Technician
Walgreens Pharmacy, US
07.2015 - Current
Senior Certified Compounding Pharmacy Technician
Compound Pharmaceutical Technologies, Inc, US
03.2012 - 02.2016
Senior Certified Pharmacy Technician
Walgreens Pharmacy, US
10.2009 - 03.2012