Johnnetta Grant
St. Louis,MO
Summary
Pharmacy operations professional known for high standards and focus on results. Experienced in managing pharmacy workflows, improving patient safety, and optimizing inventory. Valued for team collaboration and adaptability to changing needs. Skilled in regulatory compliance and process optimization, with reliable and flexible approach to achieving goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
2310 S Old 94 Saint Charles, MO
09.2022 - Current
- Oversaw daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Implemented process improvements to enhance workflow efficiency across pharmacy departments.
- Trained and mentored staff on best practices in medication dispensing and patient care.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Collaborated with healthcare providers to ensure accurate medication management for patients.
- Developed training programs that improved staff competency and service delivery quality.
- Analyzed performance metrics to identify areas for operational enhancement and cost reduction.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
Pharmacy Technician
The Medicine Shoppe
St. Louis, Mo
07.2022 - Current
- Managed medication inventory, ensuring accuracy and compliance with regulatory standards.
- Prepared and dispensed prescriptions according to physician orders, enhancing patient safety.
- Assisted in training new pharmacy staff on operational procedures and best practices.
- Implemented process improvements for prescription filling, reducing wait times for customers.
- Coordinated communication between healthcare providers and patients regarding medications and therapies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Mentored junior technicians, fostering a collaborative team environment and promoting professional growth.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Lead Pharmacy Technician
Lindenwood Drugs
St. Louis, Mo
01.2007 - 10.2022
- Supervised daily pharmacy operations to ensure compliance with regulations and quality standards.
- Trained and mentored junior pharmacy technicians in medication dispensing processes and best practices.
- Implemented workflow improvements, resulting in enhanced efficiency and reduced medication errors.
- Coordinated inventory management, optimizing stock levels and minimizing waste through effective ordering practices.
- Collaborated with healthcare professionals to streamline prescription verification processes for improved patient care.
- Trained new pharmacy technicians and pharmacist students on compounding procedures and operational standards.
- Compounded sterile and non-sterile medications according to established protocols and safety regulations.
- Contributed to the overall success of the pharmacy by consistently providing high-quality, safe, and effective compounded medications for patients.
Lead Pharmacy Technician
Express Specialty Pharmacy
St. Louis, Mo
10.2020 - 07.2022
- Managed patient consultations, providing guidance on medication usage, side effects, and adherence strategies.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Prepared sterile compounding products using aseptic techniques, ensuring compliance with safety regulations and quality control measures.
- Developed standard operating procedures for pharmacy operations, ensuring consistency and compliance across all activities.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Education
Associate - Applied Science
Allied College
Earth City, Mo12-2006
Diploma - undefined
Rodgers High School
Michigan City, In06-1994
Skills
- Processing: paper/electronic prescriptions, submitting insurance claims, Pharmaceutical math: compounding conversions, apothecary/metric systems of weights and measurements
- Compounding: human and veterinary, troches, suppositories, transdermal, capsules
- Medication and inventory management: including controlled medications
- Brand and generic drugs
- Customer service and communication
- Medical and pharmaceutical terminology
- Computer proficiency
- Prescription verification
- Medication dispensing
- Workflow optimization
- Pharmacy management
- Drug safety
- Patient safety
- Drug utilization review
Certification
Certified with CDC
Timeline
Pharmacy Operations Manager
Walgreens
09.2022 - Current
Pharmacy Technician
The Medicine Shoppe
07.2022 - Current
Lead Pharmacy Technician
Express Specialty Pharmacy
10.2020 - 07.2022
Lead Pharmacy Technician
Lindenwood Drugs
01.2007 - 10.2022
Diploma - undefined
Rodgers High School
Associate - Applied Science
Allied College