Ganesh Kumar Karamala
Doha,Qatar
Summary
Dynamic Senior Analyst with extensive expertise in Oracle Health Millennium and workflow optimization at Sidra Medicine. Proven track record in enhancing patient access solutions and resolving complex issues through effective troubleshooting. Adept at gathering requirements and collaborating cross-functionally to drive operational efficiency and improve user experiences.
Overview
4
4
years of professional experience
Work History
Senior Analyst - Patient Access Solutions
Sidra Medicine
Doha
11.2024 - Current
- Collaborate with RCM Business and Finance Teams to gather business requirements, provide new functionalities, and improve workflows for operational efficiency.
- Provide functional and technical expertise in Oracle Health Millennium solutions, focusing on Registration and Core modules.
- Manage application maintenance, solution-specific requests, and support escalations with cross-functional teams.
- Configure and optimize registration rules and core implementations (e.g., position access, application groups) to meet end-user requirements.
- Lead troubleshooting efforts using advanced investigation tools, shadowing end users, and testing workflows.
- Spearhead critical projects to enhance patient access solutions: Sidra Mobile App: Partnered with integration and development teams to streamline the appointment process for mobile users.
Referral Tracking System: Developed dedicated fields and implemented Person Management (PM) rules to capture referral details, improving dashboard reporting for local and international patients.
Technical Solution Analyst
Oracle Cerner
Bengaluru
07.2021 - 10.2024
- Delivered expert-level application maintenance and technical support for Cerner Core and Registration applications, ensuring uninterrupted user access, and optimal system performance.
- Analyzed and resolved business problems by recommending solutions aligned with organizational goals.
- Handled support escalations, resolving complex issues, while maintaining high service delivery standards.
- Collaborated with client departments and SSOs to support Cerner Patient Access solutions, including Registration, Cerner Core, and Cerner Core Security applications.
- Conducted an in-depth analysis of user requirements, recommending application modifications to enhance functionality.
- Utilized Cerner’s build tools to implement customizations in Enterprise Registration Management (ERM), Cerner Core, and Cerner Core Security applications.
- Maintained comprehensive documentation of application issues and resolutions for efficient knowledge transfer.
- Independently addressed complex problems, developing system solutions to resolve operational challenges.
- Responded to severe incident/change escalations, ensuring rapid resolution, and minimal business disruptions.
Education
Bachelor of Technology - Computer Science & Engineering
Srikalahastheeswara Institute of Technology
Srikalahasti09-2020
Skills
- Oracle Health Millennium
- Electronic Medical Records (EMR)
- SLA Management
- Cerner Registration and Core Applications
- Application Management Services (AMS)
- Workflow Optimization
- Requirements gathering
- Troubleshooting Techniques
Timeline
Senior Analyst - Patient Access Solutions
Sidra Medicine
11.2024 - Current
Technical Solution Analyst
Oracle Cerner
07.2021 - 10.2024
Bachelor of Technology - Computer Science & Engineering
Srikalahastheeswara Institute of Technology
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