G'Angelo Swanson
Denver,CO
Summary
Knowledgeable [Field Service Engineer] with proven background in enhancing client satisfaction and addressing concerns promptly. Valuable experience in managing client inquiries and resolving issues efficiently. Demonstrated ability in effective communication and problem-solving to support team goals.
Professional service with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Ent Credit Union
Colorado Springs, CO
05.2024 - 07.2025
- Delivered exceptional member service, exceeding monthly cross-sell goals for credit cards, loans, and savings products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction without supervision.
- Maintained high-quality service by adhering to company policies and standards with in all member interactions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Increased member product adoption by 22% year-over-year through needs-based financial solutions.
- Ensured 100% compliance with BSA and CFPB standards; successfully passed all internal and external audits.
- Identified and resolved discrepancies and errors in customer accounts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Created and maintained detailed database to develop promotional sales and improve client satisfaction
Tire & Battery Supervisor
Sam’s Club
Lone Tree, CO
05.2020 - 04.2024
- Supervised a team of 15+ associates, implementing training and performance metrics that improved productivity and reduced turnover by 20%.
- Increased Tire & Battery Center sales by 15% annually through targeted upselling and service quality enhancements.
- Conducted safety audits and implemented compliance improvements, maintaining a 98% safety compliance score.
- Designed and introduced a cross-training program, reducing service delays by 30% and cutting overtime expenses.
- Elevated customer satisfaction scores by 25% through process streamlining and proactive conflict resolution.
Front-End Associate
Sam’s Club
Lone Tree, CO
02.2019 - 05.2020
- Assisted members with product selection and service inquiries, fostering a welcoming atmosphere.
- Processed transactions accurately while maintaining compliance with financial service regulations.
- Collaborated with team members to optimize front-end operations and improve workflow efficiency.
- Addressed member concerns promptly, enhancing overall satisfaction and loyalty among customers.
- Trained new associates on customer service protocols and operational procedures for consistency.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Business -
Arapahoe Community College
Littleton, CO1 2024
Diploma - undefined
Overland High School
Aurora, CO1 2019
Skills
- Customer Growth & Retention: CRM, Cross-Selling, Client Relationship Management, Customer Satisfaction Strategy
- Leadership & Operations: Staff Supervision, Training & Onboarding, SOP Development, Scheduling, Safety Audits
- Business & Data Analytics: Financial Analysis, Account Reconciliation, KPI Tracking, Revenue Growth, Reporting
- Remote office availability
- Issue and complaint resolution
- Data entry
- Professional telephone demeanor
- Computer skills
- Problem resolution
- Teamwork and collaboration
- Data security techniques
- Healthcare
- Complaint handling
- Product knowledge
- Understanding customer needs
- Microsoft office
Timeline
Member Service Representative
Ent Credit Union
05.2024 - 07.2025
Tire & Battery Supervisor
Sam’s Club
05.2020 - 04.2024
Front-End Associate
Sam’s Club
02.2019 - 05.2020
Diploma - undefined
Overland High School
Bachelor of Business -
Arapahoe Community College