GANNA MYKYTYUK
HILTON HEAD ISLAND,SC
Summary
Results-driven professional with extensive experience in the hospitality and sales sectors. Proven ability to manage logistics, resolve customer inquiries, and collaborate with teams to boost operational efficiency and elevate guest experiences.
Overview
22
22
years of professional experience
Work History
Lead Sales Gallery Coordinator
Hilton Grand Vacations Club
Hilton Head Island, SC
12.2023 - Current
- Coordinated scheduling and logistics for property tours, enhancing visitor experience and satisfaction.
- Managed guest inquiries and resolved issues promptly, ensuring high service quality standards.
- Collaborated with sales teams to streamline communication and improve operational efficiency.
- Monitored inventory levels of promotional items, ensuring adequate supplies for events and tours.
- Collaborated with team members to ensure smooth execution of daily operations at the sales gallery.
- Managed gallery finances, maintaining accurate records and facilitating timely transactions.
Head Server
It's Greek to Me Restaurant
Hilton Head Island, SC
08.2012 - Current
- Led front-of-house operations, ensuring seamless service and exceptional guest experiences.
- Trained and mentored new servers, fostering a collaborative team environment.
- Streamlined table management processes, enhancing seating efficiency and turnover rates.
- Collaborated with kitchen staff to ensure timely meal delivery and adherence to presentation standards.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty levels.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Conducted regular staff training sessions on menu updates and service protocols to enhance team performance.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
Server/Bartender
Heritage Golf Course
Hilton Head Island, SC
07.2007 - 12.2023
- Delivered exceptional customer service to enhance guest experiences.
- Managed food and beverage orders efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Trained new team members on service standards and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Sales Executive First Time Buyer Line
Hilton Grand Vacations Club
Hilton Head Island, SC
01.2022 - 12.2022
- Reached sales targets through effective relationship-building with clients.
- Presented property features and benefits to prospective buyers, enhancing customer understanding.
- Collaborated with team members to develop promotional strategies, increasing brand visibility.
- Presented our vacation ownership opportunity to generate sales volume while maintaining a professional and ethical representation of HGV.
- Greeted guests and listen to their travel interests to offer the best options to meet their needs.
Server/Manager/Internship Trainer
Outback Steakhouse
Hilton Head Island, SC
08.2006 - 11.2008
- Supervised server team, ensuring high-quality service and customer satisfaction.
- Implemented training programs to enhance staff performance and operational efficiency.
- Developed schedules to optimize labor resources during peak hours, improving workflow.
- Coordinated with kitchen staff to ensure timely order delivery and quality control.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Sales Associate
Belks Dept Store
Hilton Head Island, SC
09.2006 - 07.2007
- Delivered exceptional customer service to enhance shopping experience and drive sales.
- Maintained product displays to ensure adherence to visual merchandising standards.
- Assisted in inventory management by tracking stock levels and replenishing merchandise.
- Collaborated with team members to meet daily sales goals and improve store performance.
- Trained new associates on sales techniques and company policies to promote efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Marketing Associate
Donbass Palace
Donetsk, Donetsk Region, Ukraine
06.2004 - 07.2006
- Developed and executed targeted marketing campaigns to enhance brand visibility.
- Analyzed market trends and consumer behavior to inform campaign decisions.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
- Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
Education
Master of Science - Project Management
Donetsk State University of Management
Donetsk, Ukraine05-2006
Bachelor of Science - Marketing
Donetsk State University of Management
Donetsk, Ukraine05-2005
High School Diploma -
Konstantinovka's High School
Konstantinovka, Ukraine05-2000
Skills
- Customer service
- Time management
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Multilingual
- Sales closing
- Negotiation tactics
- Teamwork
- Problem-solving abilities
- Multitasking
- Excellent communication
Languages
English
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Lead Sales Gallery Coordinator
Hilton Grand Vacations Club
12.2023 - Current
Sales Executive First Time Buyer Line
Hilton Grand Vacations Club
01.2022 - 12.2022
Head Server
It's Greek to Me Restaurant
08.2012 - Current
Server/Bartender
Heritage Golf Course
07.2007 - 12.2023
Sales Associate
Belks Dept Store
09.2006 - 07.2007
Server/Manager/Internship Trainer
Outback Steakhouse
08.2006 - 11.2008
Marketing Associate
Donbass Palace
06.2004 - 07.2006
Master of Science - Project Management
Donetsk State University of Management
Bachelor of Science - Marketing
Donetsk State University of Management
High School Diploma -
Konstantinovka's High School