Summary
Overview
Work History
Education
Skills
Timeline
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Gannon Maggard

Operations Manager
Phoenix,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Operations Manager

Chubb
07.2022 - Current
  • Led and developed a team of over 20 PSRs both in person in Phoenix and remotely in Dallas.
  • Increased staff utilization and production while delivering regular, results-driven feedback tied to goals.
  • Coached and developed team members, providing clarity, direction, and support.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Ensured completion of performance reviews, goal setting, and compensation delivery within budget and corporate timeline.
  • Analyzed various internal reporting systems and trends to achieve goals.
  • Ensured staff adherence to workflows and procedures in compliance with corporate and branch strategies.

Claims Support Manager

Trupanion
02.2020 - 03.2022
  • Created business guidelines and a technical manual for an in-house software program.
  • Developed and implemented a new productivity bonus system and productivity metrics.
  • Collaborated with Developer/IT departments to improve user-end experience and deliver department goals.
  • Utilized data reporting to manage staffing needs, focus training opportunities, and implement efficiency gains.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Supervised and led a team of 24 assistants: responsible for payroll through ADP, auditing, training, interviewing, hiring, and firing
  • Provided excellent customer service to ensure customer satisfaction

Senior Data Assistant

Trupanion
09.2015 - 02.2020
  • Collaborated with cross-functional teams to ensure alignment on data entry needs and requirements.
  • Enhanced data accuracy through meticulous verification and validation of entered information. Provided coaching on any mistakes.
  • Spearheaded initiatives aimed at reducing manual input errors while simultaneously improving overall quality standards concerning entered information.
  • Partnered with IT to help develop more efficient software and operating procedures and tested any new software changes and provided feedback to the developers.

Education

Bachelor of Arts - IT: Administration Management

Central Washington University
Ellensburg, WA
05.2001 -

Skills

Organizational Management

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Timeline

Operations Manager

Chubb
07.2022 - Current

Claims Support Manager

Trupanion
02.2020 - 03.2022

Senior Data Assistant

Trupanion
09.2015 - 02.2020

Bachelor of Arts - IT: Administration Management

Central Washington University
05.2001 -

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Gannon MaggardOperations Manager