- Crafting and DIY Projects
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
- Dance
- Fashion
Ganya Peterson
Vernon
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Bath & Body Works
Panama City Beach, FL
10.2025 - Current
- Enhanced customer experience through personalized service and product knowledge.
- Managed inventory effectively to ensure optimal stock levels and product availability.
- Trained new team members on sales techniques and customer engagement strategies.
- Collaborated with management to develop promotional displays that increased foot traffic.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
- Streamlined checkout processes, reducing wait times and enhancing customer service efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier/Customer Service
Walmart
Panama City, FL
02.2025 - 09.2025
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted in training new cashiers on policies and procedures.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Developed strategies to improve checkout speed during peak hours, enhancing service efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Developed training materials to support continuous employee development and operational excellence.
- Streamlined complaint resolution process, improving response time and customer retention rates.
- Collaborated with cross-functional teams to implement customer feedback initiatives, driving service improvements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Front Desk
Holiday Inn Express and Suites
Bonifay, FL
03.2023 - 01.2024
- Night Audit
- Self-motivated, with a strong sense of personal responsibility.
- Reconciled daily financial transactions to ensure accuracy and integrity of financial records.
- Managed front desk operations, providing exceptional customer service and support during night shifts.
- Conducted nightly audits to verify compliance with hotel policies and procedures.
- Analyzed discrepancies in accounts and resolved issues promptly to maintain operational efficiency.
- Collaborated with hotel management to implement process improvements for guest check-in/check-out procedures.
- Trained and mentored new staff on audit procedures and customer service best practices.
- Generated detailed reports on occupancy rates, revenue, and other key performance indicators for management review.
- Ensured security protocols were upheld, safeguarding guest information and hotel assets overnight.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Housekeeper
MasterCorp
Panama City Beach, FL
10.2021 - 10.2022
- Housekeepers
- Supervised daily cleaning operations, ensuring adherence to company standards and protocols.
- Trained new staff on efficient cleaning techniques and safety procedures.
- Conducted regular inspections to maintain high cleanliness standards across facilities.
- Developed customized cleaning schedules based on specific client needs and preferences.
- Mentored junior staff, fostering a culture of teamwork and accountability within the department.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Volunteer Cheer Coach
Vernon Middle School
Vernon, FL
08.2019 - 05.2022
- Developed training programs to enhance cheerleading techniques and team performance.
- Led practice sessions focusing on skill development and teamwork among athletes.
- Mentored junior coaches, fostering a collaborative coaching environment.
- Implemented safety protocols to ensure athlete well-being during practices and events.
- Evaluated individual athlete progress, providing constructive feedback for improvement.
- Cultivated strong relationships with students and parents, promoting a supportive community culture.
- Coordinated fundraising efforts to support team activities and resources.
- Provided constructive feedback to athletes, fostering an environment of growth and continuous improvement.
Sales Associate
Crocs
Panama City Beach, FL
11.2020 - 01.2021
- Sales Associate
- Implemented feedback mechanisms to improve store operations and customer satisfaction scores.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High school diploma -
Vernon high school
Vernon, FL05.2022
Bachelor of Arts - Phsycology
Keiser University
Fort Lauderdale, FL05-2029
Skills
- Cash register operations
- Guest services
- Load & unload
- Account management
- Greeting customers
- Customer service
- Computer operation
- Hotel experience
- Computer skills
- Stocking
Certification
- CPR Certification
- Driver's License
Interests
Timeline
Sales Associate
Bath & Body Works
10.2025 - Current
Cashier/Customer Service
Walmart
02.2025 - 09.2025
Front Desk
Holiday Inn Express and Suites
03.2023 - 01.2024
Housekeeper
MasterCorp
10.2021 - 10.2022
Sales Associate
Crocs
11.2020 - 01.2021
Volunteer Cheer Coach
Vernon Middle School
08.2019 - 05.2022
High school diploma -
Vernon high school
Bachelor of Arts - Phsycology
Keiser University