Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ganyika Duran

Waterbury,CT

Summary

Proven leader in customer service management with a track record of resolving complex issues and driving customer satisfaction at Jersey Mike's Subs. Skilled in Microsoft Office and adept at problem-solving, consistently identified improvement opportunities, enhancing team efficiency. Excelled in fast-paced environments, balancing multiple priorities to maintain high-quality standards.

Overview

2025
2025
years of professional experience

Work History

Customer Service Manager

Jersey Mike's Subs
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.

Customer Service Representative

CTS
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Preschool Teacher's Assistant

New Horizons Kids Academy
  • Maintained tidy and clean classroom consistent with safety and health standards.

Customer Service Manager

CT Car Service LLC
  • Identified opportunities and found solutions for continuous improvement.
  • Managed time to cover daily sales, delivery
  • Maintained associate payroll, benefit and performance information.
  • Organized and balanced multiple priorities within fast-paced environment.

Customer Service Manager, Assembly Quality

Home Depot
04.2021 - 07.2024
  • Identified opportunities and found solutions for continuous improvement.
  • Managed time to cover daily sales, delivery
  • Maintained associate payroll, benefit and performance information.
  • Organized and balanced multiple priorities within fast-paced environment.

Education

Diploma -

Wilby High School
06.1998

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused

Accomplishments

Multiple recognitions from each position held.

Timeline

Customer Service Manager, Assembly Quality

Home Depot
04.2021 - 07.2024

Customer Service Manager

Jersey Mike's Subs

Customer Service Representative

CTS

Preschool Teacher's Assistant

New Horizons Kids Academy

Customer Service Manager

CT Car Service LLC

Diploma -

Wilby High School
Ganyika Duran