Garcia Nembhard
Advantage Communications
Brooklyn,NY
1
Language
3
years of professional experience
Motivated and detail-oriented professional with experience providing excellent customer service and administrative support in remote work environments. Strong communication, organizational, and problem-solving skills with the ability to manage multiple tasks while maintaining accuracy and professionalism. Proficient in Microsoft Office, Workspace, Data entry, email management, and customer support. A fast learner who works independently, meets deadlines, and is committed to delivering outstanding service and contributing to team success.
Work History
Customer Service Representative
1 Year 9 Months- Ability to query, extract, and combine data from multiple sources; including relational databases using SQl and structured files eg. CVS, Excel to support analysis, reporting, and dashboard development.
- Ability to work independently with minimal guidance, managing multiple analytical deliverables and deadlines.
- Resolving complaints and finding solutions to customer issues.
- Maintaining a professional, friendly, and helpful attitude.
- Updating customer records and documenting interactions.
- Answering inbound customer calls and responding to emails or live chats.
- Helping customers with billing questions and payment inquiries.
Customer Service Representative
9 Months- Answering high volume of incoming customer calls.
- Listening to customers concerns and resolving issues professionally.
- Processing refunds, returns, exchanges, cancellations, or scheduling pickups when required.
- Using multiple computer programs while speaking with customers.
- De-escalating upset or frustrated customers with empathy and professionalism.
- Meeting performance goals such as call quality, customers satisfaction, and productivity.
- Escalating complex issues to supervisors or the appropriate department.
Education
High School Diploma
Skills
Excellent Written and Verbal Communication
Time Management
Multitasking
Data Entry
Problem Solving
Active Listening
Reliable
fast learner
Professional Phone Etiquette
Strong Customer Focus
Languages
English
Full Professional
Timeline
Customer Service Representative
Advantage Communications
01.2022 - 10.2023Read More
Customer Service Representative
IBEX Global Jamaica Limited
03.2021 - 12.2021Read More
The Clan Carthy High School
High School Diploma
Read More