Cora Garcia
Longview,TX
Summary
Adept at managing high-stress situations, I enhanced customer loyalty at Cable ONE through empathetic conflict resolution and efficient problem-solving. As a Team Leader at Whataburger, I boosted team performance by leveraging my proficiency in computer applications and fostering a collaborative environment. My blend of administrative support and customer service skills underpins my track record of driving satisfaction and efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Cable ONE
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Leader
Whataburger
07.2022 - 03.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Certified Clinical Medical Assistant
Diagnostic Clinic
06.2021 - 06.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
High School Diploma -
Pine Tree High School
Longview05.2021
Skills
- Call center experience
- Computer Proficiency
- Payment Processing
- Administrative Support
- Customer Service
- Active Listening
Timeline
Customer Service Representative
Cable ONE
03.2023 - Current
Team Leader
Whataburger
07.2022 - 03.2023
Certified Clinical Medical Assistant
Diagnostic Clinic
06.2021 - 06.2022
High School Diploma -
Pine Tree High School
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