Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager

Gardenia Perez

Chicago,IL

Summary

Motivated to learn, grow with Endurance. A very detail-oriented person with reliable work ethic. Dedication to comprehensive task completion on strict timelines.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Account Manager

Paylocity
Schaumburg, IL
11.2021 - 01.2022
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
  • Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Handled over 50 calls per shift retrieving customer data, presenting relevant product information.

Logistics Coordinator

Auto Truck Group
Bartlett, IL
09.2019 - 11.2021
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Tracked orders and notified leads of status or potential delays.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Delivered upfitted vehicles to customers or dealerships.
  • Reported customer feedback to management.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
  • Produced weekly status reports detailing logistic operations and problems.

Project Manager

Ingenia Corp
Chicago, IL
07.2016 - 09.2016
  • Experience in outdoor commercial and heavy equipment operation.
  • Prepare ground surfaces for road building process, removed debris from construction path.
  • Prepared permit applications and compliance reports to comply with codes, requirements and regulations.
  • Managed project documents, blueprints and specifications.
  • Collaborated with on-site directors, operations managers and supervisors on engineering projects.
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
  • Built successful project plans covering objectives, resources and staffing to meet schedules.

Banquet Bartender

Kimpton Hotel Allegro
Chicago, IL
12.2014 - 01.2020
  • Extensive Catering Experience in Weddings, and Corporate Events and Conventions.
  • Work well in fast-paced environments.
  • Recommended appropriate wines for individual tastes and food selections.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Prepared for events by setting up bar, stocking supplies and arranging tables.
  • Poured and prepared mixed drinks for over 250-500 customers daily

Banquet OperationsManager/Administrative Assistant

Etiquette Event Staffing
Chicago, IL
07.2008 - 12.2014
  • First point of contact for organization.
  • Excellent verbal, written skills with a strong emphasis on customer service.
  • Promoted from entry level position to administrative assistant within 6 months.
  • Responsible for holding pre-function meetings with all banquet staff to communicate all planned details, and last minute changes as outlined on the Banquet Event Order (BEO).
  • Timely communication with culinary staff of event attendance, event timing, and event changes as they occur.
  • Regularly inspects all front and back of the house service areas and equipment to assure that sanitation, safety, energy management, preventative maintenance are met.

Education

Associate in Arts - Computer Engineering Technology

Harold Washington College
Chicago, IL
05.2013

Associate of Arts - Technical Opportunities Program

Chicago Woman in Trades
Chicago, IL
05.2018

Skills

  • Account development
  • Strong organizational skills
  • Inventory Management Procedures
  • Scheduling
  • Logistics
  • Spreadsheet tracking
  • Customer service skills
  • Flexible & Adaptable
  • Team Building
  • Ability to safely Operate Road Roller, Skid Steer, Plate Compactor, Line Stripper Sprayer, Walk Behind Concrete Saw

Certification

  • DOT Medical Certificate
  • First Aid/CPR Certified
  • OSHA 10 Construction Safety And Health
  • OSHA 30 Construction Safety
  • Oxy/Fuel Safety
  • Commercial Group Lifting
  • BASSET Certification
  • ServSafe

Timeline

Account Manager

Paylocity
11.2021 - 01.2022

Logistics Coordinator

Auto Truck Group
09.2019 - 11.2021

Project Manager

Ingenia Corp
07.2016 - 09.2016

Banquet Bartender

Kimpton Hotel Allegro
12.2014 - 01.2020

Banquet OperationsManager/Administrative Assistant

Etiquette Event Staffing
07.2008 - 12.2014

Associate in Arts - Computer Engineering Technology

Harold Washington College

Associate of Arts - Technical Opportunities Program

Chicago Woman in Trades

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Gardenia Perez