Garette Minzey
Marquette
Summary
Friendly and organized with excellent interpersonal and communicative skills and positive, upbeat approach. Familiar with office software and administrative tasks. Committed to providing welcoming environment and ensuring smooth daily operations. Ready to use and develop skills relating to this role.
Overview
6
6
years of professional experience
Work History
Cashier
Marquette Food Cooperative
06.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Barista Manager
Suzie Brews
05.2019 - 05.2023
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
Lead Barista
Konditorei Cafe
11.2018 - 04.2019
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
Education
Bachelor of Arts - Sociology
Northern Michigan University
Marquette, MI05.2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling and management
- Written and verbal communication
- Decision making aptitude
- Sales expertise
Timeline
Cashier
Marquette Food Cooperative
06.2023 - Current
Barista Manager
Suzie Brews
05.2019 - 05.2023
Lead Barista
Konditorei Cafe
11.2018 - 04.2019
Bachelor of Arts - Sociology
Northern Michigan University
Similar Profiles
Clare DonlanClare Donlan
Bartender at Marquette Food ServiceBartender at Marquette Food Service
Muhammad MaadaniMuhammad Maadani
Retail Volunteer at Food CooperativeRetail Volunteer at Food Cooperative
Morna ChardMorna Chard
Customer Team Member at The Cooperative FoodCustomer Team Member at The Cooperative Food