Garfield Brown
Lauderhill,FL
Summary
Results-driven Ramp Service Agent with over 20 years in ground handling and airport operations. Skilled in aircraft loading, baggage handling, and team collaboration, ensuring on-time departures and compliance with safety protocols. Committed to enhancing passenger experiences through exceptional service.
Overview
25
25
years of professional experience
Work History
Customer Care Agent
G2 Secured Staff
Fort Lauderdale, Florida
08.2013 - Current
- Assist passengers with check-in ,boarding,and airport inquiries
- Facilitated wheelchair and special service support for passengers to enhance their travel experience.
- Deliver high quality customer service in fast pace environment.
- Ensure compliance with TSA and airport procedures.
Ramp Service Agent
Spirit Airlines Inc.
Fort Lauderdale, Florida
08.2012 - 05.2026
- Executed aircraft loading/unloading and baggage operations to ensure timely turnaround
- Operated ground support equipment safely and efficiently
- Supported on-time departures through coordination with operations and other team members
- Assisted with aircraft marshaling and push back to maintain safe and efficient operations
- Conducted training for new employees in ramp operations to enhance team readiness
Mailroom/Operation Associate
Swisspost Solutions
New York, New York
10.2010 - 06.2012
- Performs minor troubleshooting repairs,and adjustments.
- Assembled office furniture according to specifications, ensuring functionality and user satisfaction.
- Reported mechanical malfunctions to relevant personnel, facilitating timely resolution and minimizing downtime.
- Ensure timely distribution of documents and materials
Ramp Agent
Air Jamaica
Montego Bay, Jamaica
04.2001 - 08.2010
- Loaded and unloaded baggage from aircraft, ensuring timely turnaround and operational efficiency.
- Utilized tugs and cargo loaders for efficient servicing of aircraft, supporting on-time departures.
- Ensured proper placement of cargo, contributing to safe and balanced aircraft operations.
- Followed aviation safety protocols
Education
Certificate of Supervisor Management -
University of The West Indies
Montego Bay,Jamaica09-1993
High School Diploma -
Cornwall College
Montego Bay09-1985
Skills
- Ramp Operations and ground handling
- Aircraft loading / unloading
- Baggage & cargo operations
- Ground support equipment operations
- Regulatory compliance awareness
- Customer service and passenger assistance
- Team collaboration and communication
- Customer satisfaction enhancement
Timeline
Customer Care Agent
G2 Secured Staff
08.2013 - Current
Ramp Service Agent
Spirit Airlines Inc.
08.2012 - 05.2026
Mailroom/Operation Associate
Swisspost Solutions
10.2010 - 06.2012
Ramp Agent
Air Jamaica
04.2001 - 08.2010
Certificate of Supervisor Management -
University of The West Indies
High School Diploma -
Cornwall College