Garfield Golding
Fort Worth,TX
Summary
Certified F&I Manager with the ability to drive sales, maximize profitability and deliver an exceptional customer service experience in the F&I office. By seeking a challenging role in a dynamic automotive dealership to leverage these skills and expertise in finance and insurance management.
Overview
9
9
years of professional experience
Work History
Sales Consultant
AutoNation Ford
10.2022 - Current
- Partner with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
- Greet customer and conduct customer interview.
- Increase repeat business approximately 90% by establishing strong relationships with clients and maintaining regular follow-ups.
- Enhance dealership reputation by delivering outstanding customer service, resolving issues promptly, and addressing concerns professionally.
- Collaborate with finance department to secure competitive financing options for customers and streamlining purchasing process.
Sales Consultant
David McDavid Ford
09.2018 - 05.2022
- Answered customer emails and telephone requests for information.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Maintained high referrals and 90% consistent repeat business due to first-rate customer service standards.
- Maximized customer satisfaction by resolving concerns with prompt and professional service.
- Brought in above-average sales revenue each month.
- Responded to inquiries from potential customers via email and telephone.
- Maintained 98% customer service rating.
Sales Consultant
Don Davis Ford
08.2015 - 08.2018
- Greeted customers at arrival to build positive relationships.
- Educated customers about sales processes, warranty requirements and service standards.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Formed impactful relationships with customers while.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
Certificate - F & I Certification
Finance Manager Training Institute
Fairport, NY03.2024
Certificate - Sales And Marketing
Heart Institute
Runaway Bay, Jamaica08.2002
High School Diploma -
St. Mary Technical School
St. Mary, Jamaica06.2000
Skills
- Customer Liaison
- Product and Service Knowledge
- Effective Sales Techniques
- Customer Retention Abilities
- Dealer Track Software
- CRM Software
- Problem-Solving
- Time Management
- Listening Skills
- Strong negotiation skills
- Upselling and Cross-Selling
- Loan Feasibility Assessment
Timeline
Sales Consultant
AutoNation Ford
10.2022 - Current
Sales Consultant
David McDavid Ford
09.2018 - 05.2022
Sales Consultant
Don Davis Ford
08.2015 - 08.2018
Certificate - F & I Certification
Finance Manager Training Institute
Certificate - Sales And Marketing
Heart Institute
High School Diploma -
St. Mary Technical School
Similar Profiles
Josh AtheyJosh Athey
Automotive Technician at AutoNation FordAutomotive Technician at AutoNation Ford
Gabrielle FrostGabrielle Frost
Service Advisor- Service Department at AutoNation FordService Advisor- Service Department at AutoNation Ford
Luis CastilloLuis Castillo
Auto Parts Specialist at AutoNation FordAuto Parts Specialist at AutoNation Ford