Gari Gresham
Leander,TX
Summary
A well organized individual who utilizes excellent communication and leadership skills to gain the respect and confidence of clients and coworkers and providing the very best attention to detail and quality customer service for all.
Overview
15
15
years of professional experience
Work History
Cosmetic Counter Manager
Dior Cosmetics
06.2022 - Current
- Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
- Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
- Informed customers of current promotions, events and services, booking appointments for scheduled events.
Real Estate Assistant
Keller Williams
Cedar Park, TX
01.2011 - Current
- Assisted realtors with private viewings, enabling clients to see available properties.
- Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
- Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
Retention Manager
Spectrum
Austin, TX
04.2019 - 12.2022
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Recruited new employees and built relationships, driving visibility.
- Directed HR programs, policies and processes to improve operational efficiency.
- Held exit interviews and documented information discussed with employees.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Provided HR consultation services to leadership and department heads.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
- Anticipated and responded to emerging business needs by serving as change advocate.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
- Cultivated community relations with referral agencies to maintain strong applicant flow.
International Travel Counselor
BCD Travel
Austin, TX
04.2017 - 03.2019
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Created travel itineraries and made adjustments to meet client specifications.
- Handled travel arrangements for groups, couples, executives and special needs clients.
Education
Associate Degree in Business - Marketing
University of Texas At Austin
Austin, TX05.1993
High School Diploma -
Killeen High School
Killeen, TX05.1990
Skills
- Operations Management
- Staff Education
- Product Upselling
- Suggestive Selling
Timeline
Cosmetic Counter Manager
Dior Cosmetics
06.2022 - Current
Retention Manager
Spectrum
04.2019 - 12.2022
International Travel Counselor
BCD Travel
04.2017 - 03.2019
Real Estate Assistant
Keller Williams
01.2011 - Current
Associate Degree in Business - Marketing
University of Texas At Austin
High School Diploma -
Killeen High School