Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Resolved customer complaints in professional and timely manner.
Developed and maintained positive relationships with customers to build rapport and trust.
Representing the company at the NRA shows
Representing the company and live range shows (talking with customer and showing them about our product. Teaching our customer on how to use our product correctly)
Rifle Shop Manager
Wilson Combat
03.2020 - 10.2022
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Mentored team members to enhance professional development and accountability in workplace.
Created employee schedules to align coverage with forecasted demands.
Rifle Shop Assistant Manager
Wilson Combat
03.2017 - 03.2020
Assisted in training new hires on store procedures, policies, and product knowledge.
Completed daily tasks accurately and on-time to support shop needs.
Checked incoming orders and organized new stock.
Patrol Deputy Sheriff First Class
Carroll County Sheriff's Office
09.2015 - 01.2016
Training officer
Shift supervisor (if there was not a acting supervisor on shift)
Same duties as a normal patrol deputy
Patrol Deputy Sheriff
Carroll County Sheriff's Office
11.2012 - 09.2015
Enhanced community safety by conducting regular patrols and responding to emergency calls promptly.
Reduced crime rates by collaborating with fellow deputies and utilizing intelligence-led policing strategies.
Assisted in the arrest of suspects through effective communication, coordination, and teamwork with other law enforcement officers.
Increased public trust by engaging with community members during patrol shifts and addressing their concerns.
Detention Officer
Carroll County Sheriff Office
11.2011 - 11.2012
Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.