Garland Purvis
Roanoke,Virginia
Summary
Serviced-focused Manager with 45 years in the hospitality industry dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
30
30
years of professional experience
Work History
General Manager
Dominion Lodging, Inc, Best Western Valley View
Roanoke , United States
2020.09 - Current
- Developed and grew customer base by maintaining guest services and satisfaction.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Supervised staff of 25-30 employees.
Event Management
Dr. Pepper Park At The Bridges
Roanoke , VA
2018.04 - Current
- Helped with event set-up and tear-down.
- Assisted with all aspects of the event to insure a smooth flow throughout the evening.
- Talked with guests to offer assistance and to insure a pleasant experience while visiting the venue.
Vice President of Operations
Dominion Lodging, Inc
Daleville , Virginia
2000.07 - 2020.09
- Hired and managed all management staff at 10 hotels including a staff of 225-250 employees to maximize guest satisfaction through training on best practices and protocols.
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Organized budgets, oversaw P&Ls including company payroll and achieved margin targets consistently to stay on track with growth plans.
General Manager
Dominion Lodging, Inc. Comfort Inn Troutville
Troutville , Virginia
1996.09 - 2000.07
- Developed and grew customer base by maintaining guest services and satisfaction.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Supervised a staff of 25-30 employees.
General Manager
Holiday Inn N. Wilkesboro, NC
North Wilkesboro , NC
1988 - 1996
Assistant General Manager
Holiday Inn Lexington, VA
Lexington , VA
1977 - 1988
Education
High School Diploma -
Lexington High School
Lexington, VA05.1979
Skills
- Customer Service Management
- Quality Assurance
- Problem Anticipation and Resolution
- Team Leadership
- Customer Relations
- Multitasking and Prioritization
- Payroll Administration and Timekeeping
- Recruitment and Hiring
- Department Oversight
- Business Leadership
Timeline
General Manager
Dominion Lodging, Inc, Best Western Valley View
2020.09 - Current
Event Management
Dr. Pepper Park At The Bridges
2018.04 - Current
Vice President of Operations
Dominion Lodging, Inc
2000.07 - 2020.09
General Manager
Dominion Lodging, Inc. Comfort Inn Troutville
1996.09 - 2000.07
High School Diploma -
Lexington High School
General Manager
Holiday Inn N. Wilkesboro, NC
1988 - 1996
Assistant General Manager
Holiday Inn Lexington, VA
1977 - 1988
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