GARLAND STINSON
Layton,UT
Summary
Strategic and results-driven Director of Operations with over 20 years of diverse experience in B2B and retail sales, business office management, call center operations, and facility services. Recognized for leading high-performance teams in sales, customer service, and maintenance, consistently delivering quality and cost-effective solutions. Skilled in policy development, regulatory compliance, and fostering strong client relationships. Adept at multitasking and managing multiple priorities under tight deadlines. Possesses a deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
16
16
years of professional experience
Work History
General Manager of Integrated Facilities Services
Morrison Community Living, Unidine, Coreworks – Compass Group
11.2020 - Current
- Directed comprehensive facility operations, including maintenance, housekeeping, groundskeeping, transportation, and security
- Managed vendor relationships and service contracts to ensure quality and cost efficiency
- Led project management initiatives to optimize operational performance and maintain regulatory compliance
- Overseen emergency management for health services facilities
- Managed maintenance work orders systems motivating facility team to close 66% of worker orders within the same day.
Director of Custodial Services
Morrison Community Living, Unidine, Coreworks – Compass Group
01.2019 - 11.2020
- Oversaw custodial operations for 2.5M+ square foot campus, managing team of 2 Assistant Directors, 8 Supervisors, and 92 employees
- Improved customer satisfaction and increased revenue through targeted service initiatives and client referrals
- Managed P&L, developed proposals, and successfully negotiated contracts with both clients and vendors
- Spearheaded recruitment, training, and performance evaluations, ensuring continuous service improvements
- Developed and launched comprehensive training programs to elevate staff expertise
Team Project Manager
SSC Services for Education – Compass Group
01.2017 - 01.2019
- Reduced operational costs by streamlining inventory management and optimizing labor usage
- Enhanced client satisfaction by addressing service gaps and implementing customized solutions
- Trained employees on safety protocols and supervised new account start-ups across multiple sectors
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints
- Drafted reports summarizing progress made on projects for review by executive leadership team
Director of Housekeeping and Regional Trainer
Kimco Facility Services – Compass Group
01.2015 - 01.2017
- Managed a $6M portfolio, leading a team of 50+ employees in a fast-paced retail environment
- Reduced operating costs by 12% through inventory and labor efficiency improvements
- Increased customer satisfaction by 20%, driving revenue growth through customer retention and referrals
- Recruited, trained, and developed staff, improving team performance and reducing turnover
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
Director of Housekeeping
Kimco Facility Services – Compass Group
01.2014 - 01.2015
- Managed a $6M portfolio, leading a team of 50-60 employees in a high-volume retail environment
- Reduced operational expenses by improving inventory management and labor cost tracking
- Drove revenue growth by enhancing customer engagement, leading to repeat business, and referrals
- Recruited, trained, and mentored employees to ensure high performance and compliance with company standards
- Analyzed customer feedback and developed strategies to improve service levels
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
Regional Operations Director
Eurest Facility Services-Compass Group
01.2011 - 01.2014
- Directed operations for 75 retail and commercial buildings across OR/WA/AK with a portfolio value exceeding $5M
- Improved customer satisfaction by 25% through strategic client relationship management
- Managed P&L responsibilities, consistently achieving budget targets and enhancing profitability
- Led a team of 100+ employees, providing ongoing training and professional development
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Refined safety protocols at each location to minimize risk exposure for both employees'' well-being as well as company liability.
- Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
Unit Director
SSC Service Solutions – Compass Group
01.2009 - 01.2010
- Managed operations for a major retail center in Oregon, leading a team of 50 employees
- Increased business by cultivating client relationships, driving advertising efforts, and leveraging referrals
- Implemented staff training programs, resulting in improved performance and service quality
- Provided direct supervision to team leaders and personnel in order to achieve goals
- Reduced staff turnover rates by fostering a supportive work environment and providing professional development opportunities.
- Managed budgets effectively, identifying cost-saving measures without compromising patient care quality or staff morale.
- Improved employee retention rates by implementing comprehensive onboarding programs and ongoing professional development opportunities.
- Optimized resource allocation by continuously monitoring staffing levels, equipment availability, and supplies inventory in line with fluctuating demand.
- Championed continuous improvement initiatives within the unit, actively seeking feedback from staff members and patients to inform positive change.
- Established performance goals for each team member aligned with departmental objectives while taking into account individual skills and strengths.
Education
Associate of Arts - Business Administration
SOUTH BAY BUSINESS COLLEGE
Long Beach, CA06.1984
Certificate - Logistics
SANTA MONICA COLLEGE
Santa Monica, CA08.1996
Skills
- Time Management
- P&L Management
- Team Recruitment & Training
- Project Estimation & Budgeting
- Vendor & Inventory Management
- Contract Negotiation & Compliance
- Financial management
- Operations management
- Client engagement
- Resource allocation
Timeline
General Manager of Integrated Facilities Services
Morrison Community Living, Unidine, Coreworks – Compass Group
11.2020 - Current
Director of Custodial Services
Morrison Community Living, Unidine, Coreworks – Compass Group
01.2019 - 11.2020
Team Project Manager
SSC Services for Education – Compass Group
01.2017 - 01.2019
Director of Housekeeping and Regional Trainer
Kimco Facility Services – Compass Group
01.2015 - 01.2017
Director of Housekeeping
Kimco Facility Services – Compass Group
01.2014 - 01.2015
Regional Operations Director
Eurest Facility Services-Compass Group
01.2011 - 01.2014
Unit Director
SSC Service Solutions – Compass Group
01.2009 - 01.2010
Associate of Arts - Business Administration
SOUTH BAY BUSINESS COLLEGE
Certificate - Logistics
SANTA MONICA COLLEGE
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