Summary
Overview
Work History
Education
Skills
Timeline
Generic

Garmelia Hill

San Antonio,Texas

Summary

Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Experience Leader

Goodwill
02.2023 - Current
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Cooperated closely with other departments to support achievement of customer experience outcomes.
  • Monitored customer feedback to identify areas of improvement in customer experience.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

Manager

Whataburger
05.2021 - 01.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.

Route Manager

Molly Maid
09.2016 - 03.2021
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
  • Conducted driver ride-alongs and observations to evaluate and improve driver performance.

Education

High School Diploma -

Lajes High School
Azores Portugal
05.1987

Skills

  • Invoice Preparation and Processing
  • Cash Register Operations
  • Cultural Awareness
  • Store Opening
  • Customer Feedback
  • Team Management Experience

Timeline

Customer Experience Leader

Goodwill
02.2023 - Current

Manager

Whataburger
05.2021 - 01.2023

Route Manager

Molly Maid
09.2016 - 03.2021

High School Diploma -

Lajes High School
Garmelia Hill