Garrett Anderson
Geneva,IL
Overview
14
14
years of professional experience
Work History
Business Analysis Manager
Wolters Kluwer Health
Chicago, IL
01.2022 - Current
- Lead a global analytics team, driving high-quality insights that inform product development and customer success strategies across four clinical enterprise products.
- Design and maintain Power BI dashboards and reporting pipelines that enable internal teams and external healthcare clients to access, explore, and analyze product usage metrics.
- Oversee agile sprint planning in collaboration with Product and Data Engineering teams, prioritizing reporting initiatives to enhance product value and efficiency.
- Collaborate directly with clients on data reviews, and co-author impact-driven case studies that showcase product effectiveness and support client retention.
Manager of Retention and Analytics
GoHealth
Chicago, IL
05.2018 - 01.2022
- Integrated carrier reporting with internal sales data to produce accurate, comprehensive Medicare sales reports.
- Implemented a new CRM software and process for the customer support department to more accurately track 150,000+ yearly customer interactions.
- Leveraged sales data and streamlined customer feedback to establish and lead a new team of three analysts and 15 sales trainers dedicated to customer retention, driving a 9% increase in customer lifetime value.
Director of Performance Management
Acceleration Academies
Chicago, IL
04.2015 - 12.2018
- Oversaw performance reporting for students and staff at a national educational consulting company, encompassing the recruitment, training, and management of over 70 staff members across six school districts.
Lead Operations Manager
SMS Assist
Chicago, IL
07.2011 - 04.2015
- Directed a team of eight account managers, entrusted with negotiating contracts and managing an extensive portfolio of commercial locations.
Education
BBA - Marketing
Loyola University Chicago
Chicago, IL05.2011
Skills
- SQL
- Power BI
- Agile methodology
- Data analysis
- Customer retention
- Performance reporting
Timeline
Business Analysis Manager
Wolters Kluwer Health
01.2022 - Current
Manager of Retention and Analytics
GoHealth
05.2018 - 01.2022
Director of Performance Management
Acceleration Academies
04.2015 - 12.2018
Lead Operations Manager
SMS Assist
07.2011 - 04.2015
BBA - Marketing
Loyola University Chicago
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