Garrett Franklin
Tallahassee
Summary
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service and E-Commerce Specialist
City of Tallahassee
04.2019 - 06.2024
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Collaborated with cross-functional teams to ensure seamless operations between departments contributing to overall business success.
Customer Service Representative
Department Of Education
07.2017 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
General Studies
Tallahassee Community College
Tallahassee, FLHigh School Diploma -
Hilliard Middle-Senior High School
Hilliard, FL05-2004
Skills
- Customer database management
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Complaint resolution
- Scheduling
- Administrative support
- Microsoft Office Suite
- Dispute resolution
- Research
Timeline
Customer Service and E-Commerce Specialist
City of Tallahassee
04.2019 - 06.2024
Customer Service Representative
Department Of Education
07.2017 - 01.2019
General Studies
Tallahassee Community College
High School Diploma -
Hilliard Middle-Senior High School
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