Amanda Petzenhauser
Walker,MN
Summary
Driven E-Commerce Specialist with a proven track record at Reed's Sporting Goods, enhancing customer satisfaction and streamlining order fulfillment. Expert in product listing optimization and adept at managing customer databases, I excel in product building and inventory management, ensuring compliance with HIPAA standards at Essentia Health. Skilled in customer support, I significantly contribute to operational efficiency and privacy protection.
Overview
11
11
years of professional experience
Work History
E-Commerce Specialist
Reed's Sporting Goods
05.2015 - Current
- Provided customer service by answering inquires via message service and issuing refunds.
- Maintained working knowledge of company products, services and promotions.
- Created new product listings using Excel sheets to import into software program
- Coordinated with marketing team to create successful promotional campaigns.
- Administrative tasks including answering phones, collecting data for products and selling platforms, printing
- Kept up-to-date on selling policies for third party sites
Patient Access Representative
Essentia Health
03.2013 - 05.2015
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information
- Maintained the specialists patient schedule making sure each patient was set for the appropriate appointment type for each provider
Education
No Degree - Liberal Arts And General Studies
Bemidji State University
Bemidji, MNNo Degree - Medical Transcription
Northwest Technical College
Bemidji, MNSkills
- Customer Support
- Order Fulfillment
- Search Engine Optimization
- Basic Office Equipment Knowledge
- Product Listing Optimization
- Payment Processing
- Promotions planning
- Inventory Management
- Customer database management
- Package tracking
- Insurance understanding
Hobbies and Interests
Health & Fitness
Being Outdoors: Hiking, paddle sports, walking/running
My dog, Mylo
Indoor Plants
Creating (current obsession: knitting & crocheting)
Timeline
E-Commerce Specialist
Reed's Sporting Goods
05.2015 - Current
Patient Access Representative
Essentia Health
03.2013 - 05.2015
No Degree - Liberal Arts And General Studies
Bemidji State University
No Degree - Medical Transcription
Northwest Technical College