GARRETT GRAHAM
Rosemount,MN
Summary
Insurance operations professional with experience managing complex, multi-state account processes, ensuring compliance, reducing financial risk, and delivering reliable service within established SLAs.
Overview
8
8
years of professional experience
Work History
CLAIMS PAYMENT ANALYST
Gravie - Health Insurance Company
Minneapolis, MN
11.2023 - Current
- Managed end-to-end recoupment and payment recovery operations, ensuring accuracy, compliance, and timely resolution
- Optimized workflows to increase payment recovery efficiency and reduce operational delays
- Generated weekly KPI reports to monitor performance and identify improvement opportunities
- Built weekly reports to track recovery activity and enhance payment reconciliation
- Collaborated with external business partners to resolve payment discrepancies and support smooth transaction processing
- Developed detailed process documentation and workflow guides to standardize operations, support compliance, and improve team training
- Analyzed and resolved ad hoc transaction and payment issues, including cancellations and file corrections, minimizing financial risk
CLAIMS PAYMENT COORDINATOR
Gravie
Minneapolis, MN
07.2023 - 11.2023
- Managed weekly Stop-Loss funding report by extracting data and coordinating with cross-functional teams to ensure completeness and accuracy.
- Processed high-volume, multi-state claims in compliance with regulatory guidelines and internal standards, maintaining strong quality and timeliness
- Performed manual pharmacy claim entry with a focus on accuracy and data integrity.
- Audited account transactions using multiple reports to ensure consistency and correctness.
- Reviewed monthly claim payment reports to identify and resolve discrepancies.
PHYSICAL THERAPY AIDE
Cora Physical Therapy
Spooner, WI
06.2022 - 08.2022
- Assisted with therapeutic services including gait, balance and strength training.
- Responsible for creating ~10 detailed patient progress reports daily
- Taught patients stretching techniques and proper use of equipment
- Supervised patients during work and sport simulations
- Provided excellent customer service to 14-20 patients a day
- Analyzed patient progress and data
SEASONAL UTILITIES MAINTENANCE WORKER
City of Eagan
Eagan, MN
05.2018 - 08.2021
- Collaborated with coworkers to perform sewage system evaluations using SL-RAT technology
- Maintained and repaired 15-25 fire hydrants a day
- Located residential water shut-off valves
- Utilized Eos Arrow GPS unit to record locations of water shut-off valves
Education
BACHELOR'S OF SCIENCE - Kinesiology
University of Minnesota-Twin Cities
Minneapolis, MN12-2022
Skills
Windows and Mac OS Systems, Microsoft Excel (VLOOKUP, PivotTables, basic formulas), Data Reconciliation, Report Generation & Analysis, Claims Processing Systems, Payment Recovery & Recoupment, Claims Auditing & Review, Financial Transaction Monitoring, Process Documentation
Timeline
CLAIMS PAYMENT ANALYST
Gravie - Health Insurance Company
11.2023 - Current
CLAIMS PAYMENT COORDINATOR
Gravie
07.2023 - 11.2023
PHYSICAL THERAPY AIDE
Cora Physical Therapy
06.2022 - 08.2022
SEASONAL UTILITIES MAINTENANCE WORKER
City of Eagan
05.2018 - 08.2021
BACHELOR'S OF SCIENCE - Kinesiology
University of Minnesota-Twin Cities