Garrett Hickman
Sulphur,OK
Summary
Proven leader at Freedom Holdings LLC for five years, adept in inventory oversight and enhancing patient service standards. Spearheaded ideas that significantly improved employee retention while driving sales, leveraging strong delegation and communication skills with employees and patients. Expert in navigating the complexities of the marijuana business, ensuring compliance and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Freedom Holdings LLC
Sulphur, OK
01.2020 - Current
- Fully Credentialed and up to date with Dutchie and other operating systems
- Last five years in the Dispensary and Grow side of the Marijuana Business
- Ensured that all safety protocols were followed during handling of medical marijuana products including Metric.
- Ensured Store compliance with federal, state, and local health officials including OMMA.
- Supervised all communications by answering queries and complaints from staff to patients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement on a daily basis.
- Managed daily operations of the dispensary, including patient intake and check-out processes.
- Negotiated contracts with suppliers and service providers to secure cost-effective solutions to patients needs
- Assisted customers with product selection based on their individual needs and thorough explanation of benefit/reward analysis of marijuana strains.
- Developed strategies for improving customer service standards in the dispensary.
- Provided guidance and support to employees on operational issues related to medical marijuana products and computer systems.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Maintained accurate records of all transactions related to the sale of medical marijuana products in accordance with OMMA.
- Created reports summarizing sales data, inventory levels, and other key metrics on a daily, weekly, and monthly schedule.
- Supervised staff to ensure compliance with company policies and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Skills
- Supply ordering
- Delegating work
- Sales strategies
- Customer feedback analysis
- Inventory oversight
- Store displays
- Employee retention strategies
- Shift checklists
- Competitor monitoring
- Hospitality and accommodation
- Sales professional
- Pricing strategies
Certification
- OMMA Certified
- Dutchie
- Metric
References
References available upon request.
Timeline
Assistant Store Manager
Freedom Holdings LLC
01.2020 - Current