Garrett Lambright
Houston,TX
Summary
Detail oriented individual with excellent organizational and communication skills suited for coordinating variety of events, as well as organization-internal affairs, and eager to learn and grow in a dynamic field. Conducts thorough research and planning to ensure all aspects of events and contractual obligations are covered, including logistical details and vendor relations to ensure client satisfaction. Ready to use and develop problem-solving and multitasking abilities in a new role.
Overview
4
4
years of professional experience
Work History
Complex Event Coordinator
The Westin Galleria Houston
07.2024 - Current
- Coordinated schedules and timelines for events and room blocks, communicated with clients to ensure al needs are met
- Adapt quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics during the pre-planning process and operations throughout the event to uphold contractual obligations and drive returning revenue.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Keeping records of all events for multiple Event Managers and assist with whatever tasks were needed.
- Keeping records of all events for multiple Event Managers and assist with whatever tasks were needed.
- Coordinated with security services to ensure safety of attendees, addressing potential risks and compliance issues.
Guest Experience Expert
The Westin Galleria Houston / Westin Oaks Houston
07.2023 - 07.2024
- Ensured guest satisfaction by addressing and resolving concerns promptly and professionally via communication and direction of various departments.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Developed strong rapport with guests, creating a positive atmosphere conducive to return visits.
- Implemented effective up-selling techniques for additional revenue generation while maintaining genuine care for the guest''s needs.
- Conducted regular inspections of guest rooms to ensure adherence to safety regulations and maintenance standards.
- Utilized Daily Reports on arriving guest's communicated needs to ensure that all of their needs were met prior to arrival, resulting in smooth check-in experiences.
- Collaborated with housekeeping staff for timely room turnovers and consistently meeting quality standards.
- Handled customer complaints to satisfy and retain guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Facilitated and coordinated transportation services for guests through third party transportation and limousine services.
Delivery Driver
Marco's Pizza
10.2020 - 04.2023
- Delivered packages to customer doorsteps and business offices.
- Worked towards keeping Out-The-Door delivery time lower than competing stores as well as maintaining a Sub-30 Minute total delivery time
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
Education
Bachelor of Arts - Psychology
University of Houston
4302 University Dr, Houston, TX 7700405.2024
Skills
- Event Planning
- Project Management
- Scheduling
- Time Management
- Guest Relations
- Event Setup and Breakdown
- Guest Management
- Client Relationship Development
Timeline
Complex Event Coordinator
The Westin Galleria Houston
07.2024 - Current
Guest Experience Expert
The Westin Galleria Houston / Westin Oaks Houston
07.2023 - 07.2024
Delivery Driver
Marco's Pizza
10.2020 - 04.2023
Bachelor of Arts - Psychology
University of Houston
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