Salesforce
Garrett Miller
Customer Success Manager
Somerville,MA
Summary
5 years delivering value in the SaaS industry by aligning use cases of accounts with high tech solutions . Proficient in managing partnerships and guiding clients through the customer lifecycle, while identifying opportunities for growth.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Account Manager
SimilarWeb
Boston, MA
03.2024 - Current
- Book of 50 Mid Market accounts
Maintaining 105% to target client retention rate by anticipating needs/objections/realigning use cases. - Growing book of business to 120% of target through identifying opportunities through understanding client's use case, business, and creating winning value propositions.
Customer Success Manager
box
03.2022 - 01.2024
- Book of 100 Mid Market accounts
- Maintained 100% to target of client retention
- Achieved 140% of upsell target
Customer Success Manager
Dockwa
06.2021 - 03.2022
- MPOC for Dockwa's Enterprise segment
- Managing partnership, client marketing strategy, and facilitate opportunities for expansion
Customer Success Manager
ZoomInfo
06.2020 - 06.2021
- MPOC for book of 350 SMB accounts
- Planning and executing tailored motions to bring clients into positive health scores and creating upsell opportunities/ensuring renewals.
Client Services Specialist
ZoomInfo
01.2020 - 06.2020
- Hybrid role as Tier 1 Tech Support/Sales Support
- Grew in 2 months to #1 in case load handled per representative, roughly 80+/day.
- Streamlined processes for improved efficiency, resulting in faster resolution of client issues
Server/Bartender
Atlas Restaurant Group
05.2018 - 01.2020
- Fine dining Japanese cuisine under Atlas Group
- Hired as food runner and promoted to server after 4 months
- Consistently top 3 amongst servers in sales.
Education
Bachelor of Arts - Mass Communications: Public Relations
Towson University
Towson, MD 05.2001 - 05.2019
Skills
Client Relations
undefinedAccomplishments
- High school drum major
- Division 1 college rugby captain
- Men's Division 2 NERFU Champion
Software
HubSpot
Tableau
Gainsight
ZoomInfo
Datadog
Outreach
Box
Timeline
Account Manager
SimilarWeb
03.2024 - Current
Customer Success Manager
box
03.2022 - 01.2024
Customer Success Manager
Dockwa
06.2021 - 03.2022
Customer Success Manager
ZoomInfo
06.2020 - 06.2021
Client Services Specialist
ZoomInfo
01.2020 - 06.2020
Server/Bartender
Atlas Restaurant Group
05.2018 - 01.2020
Bachelor of Arts - Mass Communications: Public Relations
Towson University
05.2001 - 05.2019
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