Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naim Isenaj

Raleigh,NC

Summary

Experienced and customer-focused service industry professional with a strong background in hospitality, food and beverage, and large knowledge of wines. Proven ability to provide exceptional service in fast-paced settings, manage high customer volumes, and resolve issues efficiently. Skilled in communication, teamwork, multitasking, and maintaining a positive, professional demeanor under pressure. Committed to delivering memorable guest experiences, and fostering customer loyalty.

Overview

19
19
years of professional experience

Work History

Server

Gravy
Raleigh, NC
04.2025 - Current
  • Stayed informed about daily specials, new menu items, promotions.
  • Delivered food orders promptly and courteously.
  • Provided excellent customer service to ensure satisfaction.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Brio Italian Grille

Server
Raleigh, NC
02.2021 - 11.2024
  • Rotated stock on shelves to ensure product freshness and availability of products at all times.
  • Checked quality of food products to meet high standards.

Buon Amici

ManagerPlus
New York, NY
08.2009 - 09.2020
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Directed recruitment, hiring, and training of new staff members.
  • Trained new staff on proper customer service techniques, policies and procedures.
  • Coordinated with back-of-house managers regarding kitchen operations such as inventory control or staffing needs.
  • Oversaw scheduling and staffing, maintaining optimal levels for peak and off-peak hours.

Angelina Tuckahoe

Server
New , NY
02.2006 - 07.2009
  • Managed household errands and other essential duties.
  • Created reports on inventory levels, trends, costs, deliveries. for upper management review.
  • Reorganized bar stations to streamline service flow.

Education

High School Diploma -

Haxhi Zeka
Europe
09-1997

Skills

  • Customer service
  • Food safety
  • Menu knowledge
  • Inventory management
  • Point of sale
  • Order accuracy
  • 25 years of Service Industry

Languages

Albanian
Native/ Bilingual
Croatian
Full Professional
English
Full Professional
Spanish
Professional

Timeline

Server

Gravy
04.2025 - Current

Brio Italian Grille

Server
02.2021 - 11.2024

Buon Amici

ManagerPlus
08.2009 - 09.2020

Angelina Tuckahoe

Server
02.2006 - 07.2009

High School Diploma -

Haxhi Zeka

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