GARRETT NEWMAN
Indio,CA
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Hardworking Service Technician with almost 9 years in maintaining and repairing diverse vehicles using advanced manual and mechanical skills. Collaborate with customers and other mechanics to understand problems and plan repairs. Focused on maximizing customer satisfaction with dependable, expert service.
Overview
9
9
years of professional experience
Work History
Service Technician
La Quinta Chevrolet/Cadillac
09.2016 - Current
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Explained diagnostic findings to customers and outlined repair or service options.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
- Streamlined repair processes for increased efficiency and improved turnaround times on vehicle services.
- Enhanced customer satisfaction by diagnosing and repairing complex automotive issues in a timely manner.
Service Technician Apprentice
Jessup Auto Plaza
06.2015 - 09.2016
- Collaborated with senior technicians on complex repairs, gaining valuable hands-on experience.
- Enhanced team productivity by sharing knowledge and expertise with fellow apprentices and technicians.
- Followed safety protocols during all tasks, minimizing workplace accidents and injuries.
- Participated in ongoing training programs to stay current with industry trends and advancements in technology.
- Utilized various tools and equipment proficiently to perform repairs accurately and efficiently.
Education
No Degree - General Studies
Coachella Valley High School
Thermal, CAAutomotive Mechanics
Amistad High School
Indio, CAHigh School Diploma -
Indio High School
Indio, CA05.2015
Skills
- Customer Service
- Quality Assurance
- Time Tracking
- Preventive Maintenance
- Problem Solving
- Safety Inspections
- Installations and Repairs
- Diesel Engines
- Engine Repair
- Driveability Diagnostics
- Electrical Systems
- Work Documentation
- Job Scheduling
- Team Collaboration
- Work Planning and Prioritization
References
References available upon request.
Timeline
Service Technician
La Quinta Chevrolet/Cadillac
09.2016 - Current
Service Technician Apprentice
Jessup Auto Plaza
06.2015 - 09.2016
No Degree - General Studies
Coachella Valley High School
Automotive Mechanics
Amistad High School
High School Diploma -
Indio High School
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