Garrett Olson
Spokane
Summary
Reliable technical professional with experience in project planning, process improvements to help the customer feel confident in the decision making process on why they are choosing the right contractor for the job. Proven track record of successfully streamlining business operations and helping hit budget numbers that are affordable for the consumer but still allows for company profit . Organization skills that will allow for a smooth process for everyone involved from start to finish.
Overview
10
10
years of professional experience
Work History
Comfort Specialist (Sales)
Holliday Heating & Air Conditioning
01.2021 - Current
- Increase and assist with management team productivity by providing processes for a great customer experience and satisfaction.
- Build strong customer relationships through consistent communication and attentive service.
- Helping customer/homeowner decision making by educating them with better under standing of there comfort needs and wants.
- Communicating with installation teams customer expectations and scope of work needed to provide the customer with best experience possible.
Service Technician
Holliday Heating & Air Conditioning
05.2015 - 01.2021
- Troubleshooting and determine proper measures when system failures occur.
- Helping and assisting fellow technicians on service calls or technical systems and issues.
- Stayed up-to-date on industry advancements and technologies through trainings and education.
- Provided technical information to customers/homeowners in a way they could understand the problem at hand.
- Provided 24 hour emergency service to homeowners that would lose heating or cooling in their homes.
Maintenance Technician
Market Equipment
05.2014 - 04.2015
- Maintaining Commercial Refrigeration Systems to ensure longevity and performance of Systems.
- Providing assistance to other technicians on larger projects at hand such a compressor changeouts and big commercial style coil changeouts.
Education
Associate of Applied Science - HVAC & REFRIGERATION
Spokane Community College
Spokane, WA04.2014
High School Diploma -
West Valley High School
Yakima, WA06.2010
Skills
- Customer Relationship/Service
- Provide Fellow Co-workers with Assistance (Teamwork)
- Knowledge on Majority of All Major Types of Equipment
- Communicating with all levels of people for better understanding of the job at hand
Affiliations
- Hunting and Outdoor Recreations are a big part of mine and my families life.
- Spending time on the Golf Course during free time in the summer.
- Spending time with our daughter and watching her grow into her creative personality.
- Spending time and working with our two bird dogs when not in the field with them.
Timeline
Comfort Specialist (Sales)
Holliday Heating & Air Conditioning
01.2021 - Current
Service Technician
Holliday Heating & Air Conditioning
05.2015 - 01.2021
Maintenance Technician
Market Equipment
05.2014 - 04.2015
Associate of Applied Science - HVAC & REFRIGERATION
Spokane Community College
High School Diploma -
West Valley High School
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