Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Garrett Percell

Canyon Lake,TX

Summary

Ambitious, career-focused job seeker, anxious to obtain an entry-level Teller position to help launch career while achieving company goals. Honest, hardworking with a friendly personality paired with a deep desire to learn and grow. Eagerly meets new challenges with attention to detail and team spirit.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Correctional Officer

Comal County
New Braunfels, TX
08.2023 - 01.2024
  • Guarded facility entrances to screen visitors.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Performed head counts, checking cells for missing inmates.
  • Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Issued clothing, tools and other authorized items to inmates.
  • Conducted fire, safety and sanitation inspections.
  • Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
  • Served meals and dispensed medications to inmates.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
  • Maintained records of prisoners' identification and charges.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Inspected locks, window bars, doors, and security systems to support escape prevention.

Overnight Deli Production

HEB
New Braunfels, TX
01.2023 - 06.2023
  • Complied with all applicable laws, regulations, policies, and procedures.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Checked equipment on a daily basis to ensure proper functioning.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Restocked supplies such as paper goods and condiments as needed.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Cleaned work areas including counters, floors, shelves, coolers.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Ensured that all food safety regulations were followed at all times.
  • Prepared sandwiches, salads, soups, and other foods as requested by customers.
  • Documented and entered special orders for event catering and party trays.
  • Organized deli shelves, stocked product, rotated products according to expiration date.

Customer Service Rep

Watershed Carwash
New Braunfels, TX
09.2020 - 01.2023
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set up and activated customer accounts.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Customer Service Representative( Primary Register)

Holiday Inn
Canyon Lake
07.2020 - 08.2020
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Improved customer service wait times to mitigate complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Fraud Prevention Specialist

Verizon
New Braunfels, TX
02.2019 - 02.2020
  • Educated customers on best practices for avoiding fraud and provided guidance on how to spot suspicious emails or other indicators of possible scams.
  • Evaluated customer requests for changes in account status based on established criteria to determine if they are legitimate or potentially fraudulent.
  • Maintained up-to-date knowledge of current financial regulations related to fraud prevention and detection.
  • Analyzed data from multiple sources to detect any suspicious trends or anomalies indicating potential fraudulent activities.
  • Responded promptly to customer inquiries about suspected cases of fraud or other issues related to their accounts.
  • Monitored customer accounts for unusual behavior or irregularities that may indicate fraudulent activity.
  • Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided recommendations for improvements in existing processes to reduce the risk of future fraud incidents.

Deli Worker

Brookshire Brothers
Canyon Lake
11.2017 - 12.2018
  • Responded to customer questions regarding product availability.
  • Completed orders according to customer preferences, improving patron retention.
  • Monitored expiration dates of products to ensure quality control standards were met.
  • Followed food safety guidelines when preparing sandwiches, salads and other deli items.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Ensured compliance with local health codes by adhering to sanitation policies.
  • Cleaned work surfaces regularly throughout shift using appropriate cleaning solutions.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Maintained a clean, neat and well-stocked deli area.
  • Rotated stock on shelves to ensure freshness of products.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.

Sonic Cook

Sonic Drive-In
Canyon Lake
06.2017 - 11.2018
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Organized storage areas for efficient usage of space.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Operated grills, fryers and broilers to cook items to quality guidelines.

Education

Associate in Arts -

Memorial Early Collage Highschool
06.2017

Skills

  • Customer Service (5 years)
  • Cooking (3 years)
  • Cleaning (4 years)
  • Cashier (3 years)
  • Food Service
  • Food Preparation
  • Kitchen Experience
  • Meat Cutting
  • Food Safety
  • Customer Relationship Building
  • Fraud Detection
  • Approachable
  • Excellent Communication Skills
  • Reliable
  • Friendly
  • Fraud Identification
  • Excellent Time Management Skills
  • Strong Work Ethic

Affiliations

Interior Decorating

Reading

Gaming

Music

Certification

Food Handler

Jailers License

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Correctional Officer

Comal County
08.2023 - 01.2024

Overnight Deli Production

HEB
01.2023 - 06.2023

Customer Service Rep

Watershed Carwash
09.2020 - 01.2023

Customer Service Representative( Primary Register)

Holiday Inn
07.2020 - 08.2020

Fraud Prevention Specialist

Verizon
02.2019 - 02.2020

Deli Worker

Brookshire Brothers
11.2017 - 12.2018

Sonic Cook

Sonic Drive-In
06.2017 - 11.2018

Associate in Arts -

Memorial Early Collage Highschool

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Garrett Percell