Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Garrett Souza

Fall River,MA

Overview

21
21
years of professional experience

Work History

Hub General Manager

Oreilly Auto Pats
Fall River, Massachusetts
06.2024 - Current
  • Managed daily operations of hub, retail and commercial ensuring efficient workflows and productivity.
  • Oversaw inventory management and ensured accurate stock levels were maintained.
  • Developed schedules for staff to optimize labor resources and coverage.
  • Monitored KPI's to identify areas for improvement and efficiency.
  • Resolved customer complaints in a professional manner while maintaining excellent customer service standards.
  • Reviewed employee performance evaluations regularly to identify areas of improvement.

District Manager

AutoZone
Fall River, Massachusetts
01.2005 - 05.2024
  • Oversaw daily operations across multiple store locations.

  • Coordinated inventory management to maintain stock levels.
  • Ensured customer service standards were consistently met across stores.
  • Analyzed sales data to identify trends and opportunities for improvement.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.

Education

Certificate - Automotive Tech

RI Trade Shop
Providence, RI
09-1990

High School Diploma -

BMC Durfee
Fall River, MA
05-1988

Skills

  • Operations management
  • Inventory control
  • KPI monitoring
  • Staff scheduling
  • Performance evaluation
  • Customer relationship management
  • Problem solving
  • Team leadership

Accomplishments

  • SLC winner 2015 and 2022

Timeline

Hub General Manager

Oreilly Auto Pats
06.2024 - Current

District Manager

AutoZone
01.2005 - 05.2024

Certificate - Automotive Tech

RI Trade Shop

High School Diploma -

BMC Durfee

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Garrett Souza