Garrett Swickard
Account Service Rep And Finance
Topeka,Kansas
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Account Service Rep level III
Zinnia/Se2
08.2017 - 02.2023
- Worked along the finance team from 2020-2023. I analyzed control reports for over 10 different clients during a 3 years span. During that time we saved Zinnia hundreds of thousands of dollars by identifying system defects and processing errors.
- Analyzed accounts for delinquencies and other ongoing issues.
- Kept detailed records of customer interactions for optimal traceability.
Account Service Rep level II
Zinnia/Se2
04.2016 - 08.2017
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
Account Service Rep
Zinnia/Se2
08.2014 - 01.2016
- Researched options and recommended services to address clients' needs.
- Listened to clients and assisted with navigation of complex systems involved in a multitude of transactions.
Manager
Dairy Queen
Topeka, KS
03.2012 - 01.2014
Assistant Manager
Topeka, KS
01.2010 - 03.2012
Dairy Queen
Topeka, KS
04.2007 - 01.2010
Education
Allen Community College
Skills
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Timeline
Account Service Rep level III
Zinnia/Se2
08.2017 - 02.2023
Account Service Rep level II
Zinnia/Se2
04.2016 - 08.2017
Account Service Rep
Zinnia/Se2
08.2014 - 01.2016
Manager
Dairy Queen
03.2012 - 01.2014
Assistant Manager
01.2010 - 03.2012
Dairy Queen
04.2007 - 01.2010
Allen Community College
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