Shonda M. Seals
Charlotte,NC
Summary
Dynamic Account Management Representative with proven expertise at Spectrum, excelling in problem-solving and communication. Recognized for enhancing customer satisfaction through meticulous account management and effective training of new staff. Adept at resolving discrepancies and fostering team collaboration, ensuring seamless operations and high-quality service delivery.
Overview
13
13
years of professional experience
Work History
Customer Service Account Management Rep III
Spectrum
Charlotte, NC
12.2016 - Current
- Verified financial statements to identify payment discrepancies and ensure accurate customer billing.
- Processed customer payments while maintaining precise account records and resolving billing inquiries.
Administrative Support Assistant
Spectrum
Charlotte, NC
01.2022 - 01.2026
- Collaborated with cross-functional teams to complete projects on time and within scope, meeting organizational objectives.
- Assisted coworkers and staff members with special tasks on daily basis.
Progress Partner
Spectrum
Charlotte, NC
12.2024 - 06.2025
- Reviewed call recordings for quality assurance and provided constructive feedback for peer development.
- Supported new hires in managing calls and supplying essential information to customers.
- Assisted with training new staff members on proper billing procedures and policies.
Administrative Assistant
Wilora Lake Rehabilitation
Charlotte, NC
10.2021 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Customer Care Representative III
Time Warner Cable
12.2012 - 12.2016
- Assisted customers with troubleshooting service issues to ensure timely resolutions.
- Acted as ambassador for company events, promoting engagement and visibility.
- Developed sales skills by creating new customer accounts and upselling existing products.
Education
Associate of Applied Science - Business Management
Bryant & Stratton College of Business
Syracuse, NYSkills
- Communication
- Interpersonal skills
- Problem solving
- Team leadership
- Active listening
- Time management
- Organization
- Data entry accuracy
- Dedicated team player
- Office administration
- Mail handling
Accomplishments
Leadership Award
Achievement
Bronze
Silver
Gold
Quarterly Achievement
Leadership Award
Timeline
Progress Partner
Spectrum
12.2024 - 06.2025
Administrative Support Assistant
Spectrum
01.2022 - 01.2026
Administrative Assistant
Wilora Lake Rehabilitation
10.2021 - 04.2022
Customer Service Account Management Rep III
Spectrum
12.2016 - Current
Customer Care Representative III
Time Warner Cable
12.2012 - 12.2016
Associate of Applied Science - Business Management
Bryant & Stratton College of Business