Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Interests
Work Availability
Timeline
Generic

Teresa Bushulen

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

22
22
years of professional experience

Work History

Customer Service Rep III

Fleetcor/Comdata
10.2021 - 08.2024
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided accurate information about products and services to customers.
  • Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
  • Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
  • Identified opportunities for process improvement and implemented solutions accordingly.
  • Answered customer inquiries via phone, email, and chat services.
  • Developed strong relationships with customers to ensure satisfaction and loyalty.
  • Generated reports on customer service activities.
  • Tracked customer feedback and provided feedback to management.
  • Performed data entry for customer accounts and orders.
  • Responded to emails, phone calls, and other inquiries from customers in a timely manner.

Customer Service Representative

Comdata
01.2019 - 06.2021
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Store Manager

Dollar General
03.2009 - 06.2017
  • Developed strategies to maximize sales and profitability.
  • Planned special promotions or discounts based on market trends.
  • Recruited, trained and supervised new employees.
  • Established customer service standards and monitored staff compliance.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Created weekly work schedules for store personnel.
  • Assessed operational efficiency of the store's departments.
  • Ensured compliance with safety regulations and company policies.
  • Managed daily banking activities such as deposits and withdrawals.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

Production worker

State Industries
03.2002 - 09.2009
  • Resolved issues quickly to maintain productivity goals.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.

Education

High School Diploma -

Cheatham County Central
Ashland City, TN
04-1993

Skills

  • Active Listening
  • Team Management
  • Data Entry
  • Data Management
  • Customer Relations
  • Calm Under Pressure
  • Customer Service
  • Leadership
  • Communication
  • Inbound and Outbound Calling
  • Product Knowledge
  • Data Collection
  • Documentation
  • Customer Relationship Management (CRM)
  • Business development understanding
  • Positive and professional
  • Call Center Operations
  • Problem-solving abilities

Accomplishments

"I effectively used office platforms to perform all of my job duties, ensuring tasks were completed efficiently and on time. Additionally, I was responsible for maintaining payment systems, overseeing transactions, processing payments, "I have experience with a wide range of office equipment and am comfortable using them efficiently in a professional setting.

I set up automated email templates and scheduling tools using [Outlook, Google Calendar, or other relevant tools], which saved the team significant time in scheduling meetings and responding to routine requests.

Education and Training

other

Interests

"I've always had a deep love for life, and I try to make the most of every moment One of the things that bring me the most joy is my love for animals Their kindness, loyalty, and innocence remind me of the beauty in the world, and they motivate me to live life with compassion and gratitude

"At the same time, I've worked hard to achieve my goals and take pride in my accomplishments Whether it's in school, personal growth, or any other aspect of life, I believe that every achievement is worth celebrating These accomplishments bring me fulfillment and inspire me to keep pursuing my passions"

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Rep III

Fleetcor/Comdata
10.2021 - 08.2024

Customer Service Representative

Comdata
01.2019 - 06.2021

Store Manager

Dollar General
03.2009 - 06.2017

Production worker

State Industries
03.2002 - 09.2009

High School Diploma -

Cheatham County Central

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Teresa Bushulen