Summary
Overview
Work History
Education
Skills
Timeline
Generic

Garrica Clay

Garland,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

AtHome
Remote
09.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered inbound calls, chats and emails to facilitate customer service.

Technical Support

Townsq
Richardson, TX
04.2018 - 03.2020
  • Resolves and troubleshoots simple or complex issues relating to customers
  • Assisted with billing issues, payment issues and overall service issues
  • Conducted research into technical issues and products as required
  • Assisted customers of varying age and skill levels
  • Assisted via both phone and email channels
  • Cross-trained to help customer service when needed.

Customer Service Representative

State Farm
Richardson, TX
03.2014 - 07.2016
  • Efficiently entered data and transferred files based on customer information
  • Answered inbound calls from customers
  • Provide feedback for upper management
  • Dealt with customer orders and issues
  • Analyzed and resolved customer billing complaints and questions
  • Created all team contests to generate motivation and drive results.

Education

High School Diploma -

Naaman Forest High School
01.2010

Skills

  • Problem-Solving
  • Multitasking
  • Microsoft Office expertise
  • Communication
  • Time- Management

Timeline

Customer Service Representative

AtHome
09.2022 - Current

Technical Support

Townsq
04.2018 - 03.2020

Customer Service Representative

State Farm
03.2014 - 07.2016

High School Diploma -

Naaman Forest High School
Garrica Clay