Garrison Daceus
Naples ,United States
Summary
Motivated Fraud Analyst touting 8 years of expertise investigating suspicious activity for Bank of America. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Fraud Analyst
Bank Of America
Kennesaw, GA
04.2017 - Current
- Respond to customer inquiries, requests and problems on the phone, email or chat
- Analyze and provide solutions to meet the customer's needs
- Resolve customer inquiries and problems on the first contact
- Provide customers with account information, revise fees and finance charges as appropriate
- Correct payment errors, maintain accounts, and process lost or stolen card requests
- Research customer problems that could not be resolved during the initial contact
- Handle difficult customer calls and escalate issues as needed
- Use a variety of software packages including Microsoft Office applications
- Maintain a high level of customer service while maximizing the number of clients that can be assisted
Education
Lely High School
Naples, FL06.2013
Skills
- Good knowledge of concepts, practices, policies and procedures of banking products and services
- Effective telephone and interpersonal skills
- Strong problem-solving and negotiation skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Ability to identify and resolve/escalate problems
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Contact
Tampa, Florida 33620
Education
Lehigh Acres, FL
Timeline
Fraud Analyst
Bank Of America
04.2017 - Current
Lely High School