Open To Work
Hi, I’m
REDA SMITH
Crowley,TX
Summary
Award-winning fraud and risk professional with over 20 years of experience in safeguarding customers, revenue, and brand integrity within the banking and telecommunications sectors. Expertise in investigating complex fraud cases, preventing financial losses exceeding $90,000, and reducing fraud exposure by 40%, while managing over 50 cases concurrently with precision and compliance. Recognized as a trusted decision-maker skilled at balancing risk mitigation with exceptional customer experiences, fostering collaboration with law enforcement, and enhancing fraud prevention controls. Committed to driving innovative solutions that protect organizational assets and improve operational efficiency.
Overview
29
years of professional experience
Work History
AT&T
Fraud Analyst
01.2023 - Current
Job overview
- Investigate high-risk residential and business fraud alerts using advanced monitoring systems, inbound calls, and case management tools while maintaining strict compliance standards.
- Independently authorize service suspensions, permanent disconnections, and credit decisions, preventing losses exceeding $90,000 to date.
- Manage 50+ active fraud cases with accuracy and efficiency while meeting productivity and quality benchmarks.
- Identify behavioral fraud patterns and anomalies, contributing to a 40% reduction in repeat fraud activity through improved controls.
- Act as primary liaison for law enforcement and legal entities, fulfilling subpoenas and court documentation with precision and timeliness.
- Partner cross-functionally to restore services for verified customers while minimizing organizational risk.
Bank of America
Fraud Analyst
01.2021 - 01.2023
Job overview
- Reviewed and resolved high-risk card and account activity, balancing fraud prevention with customer experience at the point of sale.
- Monitored real-time transaction queues, stopping fraudulent activity and preserving client trust while maintaining detailed documentation.
- Assessed risk severity and made decisions directly impacting financial exposure and customer satisfaction.
- Recognized as a Top Performer (2022) for accuracy, decision quality, and risk mitigation.
Verizon Communications / Frontier
Customer Service Sales Specialist
01.1997 - 01.2021
Job overview
- Delivered high-volume customer and technical support while safeguarding sensitive account data and preventing fraudulent misuse.
- Implemented proactive account protection strategies that reduced fraud escalation and improved customer retention.
- Mentored and trained team members, contributing to sustained performance excellence and service quality.
Education
Excelsior CollegeAlbany, NY
Bachelor of Professional Studies from Business & Management
01.2024
Tarrant County CollegeFort Worth, TX
Associate of Arts
01.2018
Skills
- Fraud Detection, Prevention & Investigations
- Risk Assessment & Decision-Making
- Regulatory Compliance & Best Practices
- Transaction Monitoring & Data Analysis
- Customer Authentication & Account Protection
- Law Enforcement & Legal Coordination
- Stakeholder & Client Relationship Management
- Leadership, Training & Mentorship
- Banking & Telecommunications Products
- Process Improvement & Controls Design
Timeline
Fraud Analyst
AT&T
01.2023 - Current
Fraud Analyst
Bank of America
01.2021 - 01.2023
Customer Service Sales Specialist
Verizon Communications / Frontier
01.1997 - 01.2021
Tarrant County College
Associate of Arts
Excelsior College
Bachelor of Professional Studies from Business & Management
KEY ACHIEVEMENTS
Outstanding Customer Service Awards (After Hours), Verizon: 2015–2017, Employee of the Month (Multiple Occasions), Verizon, Top Sales Performer: 1997–1998, Verizon Pioneer Award for Technology Enhancement: 2000–2002, Top Performer Recognition, Bank of America: 2022, Partnered with senior leadership to improve internal processes and operational efficiency