Gary Barrett
IT Specialist
Aubrey,TX
Summary
To obtain a challenging position that allows me to utilize my technical skills to think boldly, collaborate and deliver results. I am eager to be part of a team that contributes towards the growth of the organization, thereby yielding the benefits of job satisfaction and personal growth.
Overview
25
25
years of professional experience
Work History
Computacenter
General Atmoics
04.2023 - 07.2024
- Provided customer service and technical support to customers by phone and chat
- Installed, configured, and maintained software and hardware on customers' computers
- Assisted as a trainer for new hires
- Troubleshooting PC’s, Laptops, Mobile Devices, and Printers with technical issues
- Implemented Active Directory best practices and processes to assigned credentials, password reset, and insuring admin rights to users and computers
- Expertly administered the Citrx XexApp and XenDesktop environment
- Cooperated with team members to assist with customer set up and maintain VPN’s facilitating secure access.
KPMG – Service Enablement
12.2022 - 03.2023
- Wrote SOP for new hire training
- Updated PowerPoints for new hire training
- Changed PP to PDF for new hire training
- Updated data for new hire attendance
- Collaborated with the Training Team on writing script for new hire onboarding
- Created & Updated PP on new hire updates for weekly management meetings
- Redesigned new hire training portal
- Created a portal for analyst review.
Frito-Lay, Inc - Senior System Analyst
Plano, TX
10.2009 - 05.2022
- Configured computer set up for all new hires and computer installations
- Loaded CRS software and IWS softphone applications onto the new computers
- Prepared and delivered reports by close of business day for Frito-Lay (US and Canada), Quaker (US and Canada), and Co-Packers
- Made corrections in the CRS data daily to ensure the accuracy with integrity
- Manage and process all invoices for Frito-Lay Public Relations and Consumer Relations
- Qualified to install Cisco phone system and able to install and maintain HP printers.
Volt / Frito-Lay, Inc, - Consumer Relations Specialist
Plano, TX
10.1999 - 10.2009
- Managed high volume of incoming calls
- Trained new and current employees on Foreign Matter and System
- Foreign Matter Analyst
Education
12.2022
12.2022
Skills
- Microsoft Office
- Data Management
- Data Analysis
- Technical Support
- Software Installation
- Computer Configurations
- Service Now
- Citrix
- Okta
- Active Directory
- RSA
- Bitlocker
- Problem-Solving
- Verbal Communication
- Training & Development
Accomplishments
CompTIA A+, CompTIA IFT
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Computacenter
General Atmoics
04.2023 - 07.2024
KPMG – Service Enablement
12.2022 - 03.2023
Frito-Lay, Inc - Senior System Analyst
10.2009 - 05.2022
Volt / Frito-Lay, Inc, - Consumer Relations Specialist
10.1999 - 10.2009
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